Printing Industry Commentary & Analysis

Around the Web: Clumsy Cat. Welding Wishes. Beautiful Books. Book Binge. Wednesday Website. Color Can Conundrum. TENG Tech. Fusion Feat. PEARLS Peering. Sculpture Saviors. Cheese Cheer. Large Loop.

The winners of the Comedy Wildlife Photography Awards. This Christmas, give the gift of welding classes. How to gift wrap a dog. “The 60 Most Beautiful Books of 2022.” An exhibition called “Building the Book from the Ancient World to the Present Day.” Find out if it’s Wednesday. Seeing red in an image that has no red pixels. Artist and activist Stuart Semple rebels against the color of the year. Graphene-enhanced power sources for flexible electronic devices. What the “fusion experiment” at the National Ignition Facility actually accomplished. Police break into an art gallery to rescue what turned out to be a statue. Dictionary.com weighs in with its word of the year. Adorn your home with the “Cheese Wreath.” Supersize your breakfast with the Big Fruit Loop. All that and more in WhatTheyThink’s pre-holiday miscellany.

Have a Little Holiday Cheer/October Shipments the Highest All Year

October 2022 shipments came in at $7.48 billion, up from September’s $7.32 billion—the best month of the year for the industry.

You Have Digital Embellishment—Now, How Do You Market It?

Taktiful’s Kevin Abergel talks to four print service providers about how they market their digital embellishment services and what levels of customer awareness they’re finding.

Dive Right In: Interactive Print Is Mainstream

If there is a story in interactive print these days, it’s accessibility, both for service providers and for their customers. The range of applications is staggering, from 3D product visualizations and virtual try-ons to AR filters, virtual brand ambassadors and 360 tours. Heidi Tolliver-Walker walks through the various platforms and applications.

Streamlining and Speed Are Key for Finishing: Emerging Trends and Technologies

Trish Witkowski rounds up the top trends in finishing and identifies new product introductions that are addressing those trends.

Association Insights: Foil & Specialty Effects Association and the Digital Embellishments Alliance

Foil & Specialty Effects Association (FSEA) executive director Jeff Peterson talks about FSEA’s new Digital Embellishment Alliance (DEA), created as an education and communication initiative for the growing digital embellishment segment of the printing industry.

A Carnival of Innovation: The Latest Textile Technology from PRINTING United

Textiles expert and WhatTheyThink contributor rounds up the textile and apparel technologies that were introduced and shown at PRINTING United.

Improving Results with a Well-Constructed Sales Guide

The process of selling is only becoming more complex with time. Developing and acquiring new business has become a chaotic labyrinth of tracking down prospects, nurturing clients, and closing the sale. Sales leaders must offer tools that create sales efficiency and eliminate the practice of experimenting on valuable clients and prospects. One way to do this is by developing a sales playbook.

Why the Time Is Right to Set Your Designs on Wallpaper

We’re hearing more and more about demand for customized wallpaper—or at least there are more providers offering this solution, ranging from family-owned Raspberry Creek Fabrics to Shutterfly-owned Spoonflower. In this article, compliments of textiles expert and WhatTheyThink contributor Debbie McKeegan, Phil McMullin of Epson talks more about the trend.

Time to Thrive: Digital Labels and Packaging Will Continue to Grow

David Zwang recaps the year in labels and packaging, with a look at notable product releases, and the continued growth of digital labels and packaging.

For Textiles and Apparel, Sustainability Is Key but Progress Is Slow

This was a year of recovery for textiles and apparel as supply chain issues began to settle a bit, and suppliers were back online after the pandemic. Consumers were also buying—both online and back in-stores, which is good news for brands. Senior Editor Cary Sherburne looks back at how the industry has slowly started to embrace sustainability and some of the initiatives to keep an eye on in 2023.

A PSP’s Guide to Choosing Marketing Technology

WhatTheyThink contributor Joanne Gore explains how to navigate the ever-expanding MarTech landscape.

Focus on Everything But Printing: Your Manufacturing Workflow Is the Ticket

Putting ink or toner on a vast range of substrates is something PSPs do daily, and the process is getting a bit easier every year. What is not getting any easier are the operational processes required before and after printing. Pat McGrew and Ryan McAbee explain how job onboarding, proofing and approval, and invoicing are the three most consistent problem areas found during workflow assessments for every type of print service provider.

Sales Clinic: Is Your Sales Playbook Holding You Back?

The world of professional sales has changed dramatically, and if you haven’t reviewed and revised your “Sales Playbook” in the past couple of years, it may be holding you back. Contributor Lisa Magnuson looks at a few critical changes affecting each sales stage.

Multiple Best of Breed Software Systems

More software systems create more complexity, which creates more overhead in your business. Choose wisely based on the realistic and mandatory feature sets required to run your business.

Uncovering the Consumer Mindset for 2023

What will consumers be thinking in 2023? How will they behave and what will drive their decisions? Answering these questions was the goal of GWI, an audience targeting company, in its U.S. “Connecting the Dots” report.

Offset Litho Is Far from Dead: Realism Goes Hand-in-Hand with Optimism as Sheetfed Offset OEMs Survey the State of their Marketplace

Offset lithography was the predominant printing process of the 20th century, and it has given up only limited ground to alternative printing methods in the 21st. Patrick Henry reports on how manufacturers of offset press equipment still see it as an essential product to deliver and a vibrant business to be in.

Key Developments in Digital Print: 2022 Was a Mixed Bag

European section editor Ralf Schlözer looks back at some of the notable product announcements in digital print—and identifies some trends to look for in 2023.

Three Transition Trends for 2023

Did your business change over the last couple of years? What have you done to cope? Did you hire new people, add automation to workflows, buy a company, sell a pieces of business, or find new ways to navigate supply chain issues? If any of these items look familiar, you are on the same ride as most of your peers. Let’s find the learnings to get ready for 2023.

Bobst Is Bringing Inkjet Into Their Analog Mix

Bobst has taken a measured approach to entering the digital print fray. Mr. Bobst often states that he prefers to wait for market entry until he has products that are deserving of the Bobst name and will deliver against the high expectations customers have about the company. While initially they offered a few all digital devices, Bobst has now started to integrate their inkjet print technology into their analog product line.

The Graying of Wide Format: Where We Stand in 2022/2023

A look back at the state of wide-format and signage in 2022—and a look ahead to 2023.

Follow the Signs: Career Journeys in the Sign Industry

The visual communications industry, covering $37.5 billion in economic impact, employs over 200,000 people in America. An industry that’s attractive to creatives, it offers a long-term, rewarding career with growth potential. To mark this year’s Sign Manufacturing Day, FASTSIGNS celebrated the holiday by showcasing the longevity and excitement of a career in the industry.

Celebrating 10 Years: David Zwang Chats with BookBaby’s James Foley

BookBaby is a publishing services provider for independent, small and self-publishers. The company is celebrating its 10-year anniversary in 2022. David Zwang spoke with President James Foley.

Polartec Innovation Delivers Waterproof Fabric with Breathability; Power Shield Membrane Is Also Plant-Based and Non-PFAS

Looking for an athletic garment that is both waterproof and breathable? With new developments from Polartec, that will become easier as its new Power Shield laminate is incorporated into garments expected to come to market in the fall of 2023. We spoke with Michael Cattanach, Polartec’s Global Product Director, to learn more.

Directory and Mailing List Publishing Establishments—2010–2020

According to the latest edition of County Business Patterns, in 2020 there were 594 establishments in NAICS 51114 (Directory and Mailing List Publishers). This represents a decrease of 64% since 2010. In macro news, estimates for Q4 GDP are in the +1.4%–3.4% range.

Around the Web: Word Weirdness. Search Stats. Print Patron. Tidying Tome. Light Love. Purple Panic. Graphene Guns. Wind Wonder. Moon Mania. Lager Lighting.

The OED’s word of the year is…something. Google’s search of the year. GE buys all the ads in the New York Times. A barcode tattoo that can be scanned by a store checkout. A 504-page photobook of people cleaning things. The Northern Lights Photographer of the Year’s 25 best aurora photos. Why are city streetlights turning purple? A graphene-based artificial muscle that is 17 times more powerful than human muscle. Is Grawindy the “next generation of wind technology”? Reusable elastic lids to replace plastic wrap. Artemis I is on its way back from the Moon. “Busch Light Bush Lights” let you drape “electric glowing cans” across the greenery in your yard, for some reason. All that and more in WhatTheyThink’s weekly miscellany.

Help Your People Become the Difference You Seek

Give your people the tools to become self-aware. Teach them to move beyond their self-defeating behaviors. The closer they get to their full potential, the closer your business will get to its potential. Contributor Wayne Lynn explains how.

Texintel Spotlights Latest Innovations for Digital Manufacturing in Textiles

As we get back to in-person trade shows, suppliers to the textiles and apparel industry are proud to show off the latest innovations, assuring producers that despite the difficulties of the pandemic, supply chain and more in recent years, their development efforts continue. In this industry round-up, textiles expert and WhatTheyThink contributor Debbie McKeegan shares some of the latest innovations that are driving digitization across the supply chain.

Knowing the Most vs. Willing to Learn the Most

A willingness to learn can be greatly enhanced by creating a safe environment for mistakes to happen. Documented processes are a tool that removes shame and blame from work mistakes and helps the organization get better.

Missed the Print Production Outlook? Get the Highlights Here

Every year, What They Think offers insights into the print production outlook for our industry. This year was no exception. Our webinar “The Print Production Outlook: The Digital Transition Continues” looked at production technology shifts and the trends driving them. Sponsored by Canon Solutions America, the webinar was moderated by Richard Romano with presenter WhatTheyThink European Section Editor Ralph Schlözer.

The Target Report: Specialty Products Take Center Stage—November 2022 M&A Activity

SupremeX Acquires Royal Envelope, Sealed Air Buys Liquibox; and more…

Turnover and Employment in Print in Europe—Germany

This bi-weekly series of short articles aims at shedding a spotlight on the size of the printing industry in Europe per country and how revenues and employment developed in 2020, when the pandemic hit the market. Kicking off the series is Germany, the largest printing industry by turnover in Europe.

Color Me Frustrated: Users React to Adobe, Pantone Rift Over PMS Libraries

Designers and others who were accustomed to hearing Adobe’s creative software natively speaking Pantone’s language of color are now listening to a dialog that comes with an unanticipated price tag. As a service to its members and to the industry in general, Printing Industries Alliance presents this overview of the situation and its consequences for end-users.

Is a Capsule Wardrobe in Your Future?

For some time now, we’ve been asking, “What’s in your closet?” This is in the context of making your lifestyle more sustainable as the world struggles with a growing climate crisis. While governments, NGOs, corporations, and others are working to improve sustainability and reduce their carbon footprint, it really will take all of us to get this done. Learn how serious reconsideration of your wardrobe can be a contributing factor.

PRINERGY Workflow Has Many Different Facets

In mid-October, the European members of the Graphic Users Association met up in Munich after a three-year, COVID-induced hiatus to explore together the far-reaching potential of the new KODAK PRINERGY platform, benefiting from the extensive expertise of workflow professionals, and learn about both new and existing but unexplored features and tools to help customers further develop their business success. This article, written and sponsored by Kodak, recaps the highlights of the conference.

Around the Web: Winning Word. Paper Perfume. Terminal Typewriter. Crazy Cards. Tarot Tech. Horse Hobby. Moon Material. Canine Console. Cosmic Collision. Bambi Butchery. Pasta Pajamas.

Meriam-Webster’s Word of the Year is “gaslighting.” The latest perfume that smells like old books. What Siri might have been like in the 1970s. The creepy world of Victorian Christmas Cards. E Ink-based playing cards in search of a game. A father photoshops the real world to resemble his child’s drawings. Graphene is going to be tested on the moon. “Apple Health, but for dogs.” In the 16th century, you could sue animals. The James Webb Space Telescope watches galaxies collide. Coming soon to a theater near you: “Bambi: the Reckoning.” Olive Garden’s matching family pajamas. All that and more in WhatTheyThink’s weekly miscellany.

September Printing Shipments—The High Before the Holidays

September 2022 shipments came in at $7.20 billion, up a little from August’s $7.17 billion—reflecting a return to the industry’s regular seasonality. Could we be back to normal?

Making a Lasting Impression with the Ultimate Unboxing Experience

The unboxing experience is one of the most important factors in any modern business transaction. In addition to providing customers with the first glimpse of the product they’ve been waiting for, it sets the tone for their entire experience with the brand. This article explores the importance of the unboxing experience and considers how businesses can create lasting memories with their customers.

Kent UK’s PressOn Has Been a Disruptive Force for More than 20 Years

Andy Wilson, the owner of Kent UK based PressOn, a wide-format printing company, entered the print industry some 28 years ago and has been a disruptive force ever since. He has consistently questioned the norm to develop and deliver new products, applications, and commercial opportunities—often in challenging times. We share his story here, compliments of textiles expert and WhatTheyThink contributor Debbie McKeegan.

Asking Your Employees About Their Challenges

Diving into your business to mine ROI out of your processes is best done with your ears and your eyes. Observe and listen to how the processes are being managed today, then step back and choose the challenges that return the most ROI for your business.

Content Marketing Using AI: Putting Jasper to the Test

Contributor Heidi Tolliver-Walker takes a deep dive into using an AI writing engine like Jasper to develop content for use by members of the commercial printing industry.

Is the Company Being Paid for What They Print?

Once a sale is made the job is not done. Not only does the work have to be performed, but the customer must be invoiced, and the money collected. There are many steps on the journey to ensuring that what was sold is what gets billed, but let’s start at the beginning.

DIY Integration: The Secret to Operational Success

The print service provider, their suppliers, and their customers are all a part of a value chain ecosystem, and as such their individual processes need to be aligned and bridged with each other for maximum operational benefit. As a result many of the more successful PSPs have tailored their workflow systems to their specific needs, usually using a modular Lego-like logic.

Preparing for Hunkeler innovationdays 2023

WhatTheyThink European correspondent Ralf Schlözer talks with Daniel Erni, Chief Sales Officer Global at Hunkeler AG, to explore what to expect at the upcoming Hunkeler innovationdays, taking place from February 27 to March 2, 2023, in Lucerne, Switzerland.

Appropriateness, Sustainability, and Availability: The Three Big Concerns in Choosing Signage Materials

Whether you are producing printed signage using the inkjet printing technologies we most commonly write about in WhatTheyThink, or constructing signage from traditional building materials, choosing the right material for the right job is perhaps the number-one consideration for any project. At the same time, there are two (at least) factors affecting the choice of materials for signage: availability and sustainability.

What is Carbon Capture and Why Is It Important?

There is a lot of discussion around companies and governments reducing their carbon footprints, aiming toward carbon neutrality by some date, and changes they plan to make to accomplish these sustainability goals as part of the effort to bring the climate crisis under control. But little is being said about a companion approach: carbon capture and repurposing. This article defines carbon capture and presents its current technological state.

Book Publishing Establishments—2010–2020

According to the latest edition of County Business Patterns, in 2020 there were 2,357 establishments in NAICS 51113 (Book Publishing). This represents a decrease of 21% since 2010. In macro news, October retail sales were up.

Around the Web: PRINT Props. Typography Tutorial. Site Slaughter. Swift Seat. Wandering Walls. Car Copy. Galactic Graphene. Star Start. Cold Color.

The 2023 PRINT Awards are now open. Friedrich Nietzsche’s Malling-Hansen Writing Ball. A branding expert talks about creative a bespoke typeface. A website that “deteriorates” every time someone visits it. Volkswagen’s motorized office chair can cruise up to 12 mph. A cubicle with motorized walls that can follow you around. Get a Hot Wheels version of your own car. A portmanteau word generator. Graphene is going into space. The James Webb Space telescope captures a protostar. Coors has developed nail polish that changes color when its temperature drops to a level acceptable for drinking a Coors Light. All that and more in WhatTheyThink’s weekly miscellany.

Aquario Textile Design Software Delivers Essential Tools for the Surface Pattern Designer—Create, Color, Repeat, and Print

The design of textiles now demands speed, accuracy and embedded data. The patterns we create are no longer single use, and in a digitized world, their final product form, material application, and flexibility must now be considered and often incorporated into the original artwork. WhatTheyThink contributor Debbie McKeegan looks at Aquario Textile Designer offers a comprehensive suite of professional apparel and textile design tools with which to prepare and perfect the origination and production of a textile pattern or product.

It’s All About the Experience: This Year’s Digital Signage Experience Awards Finalists Transform Public Spaces

Tomorrow, the winners of the Digital Signage Experience Awards—or “DIZZIES”—will be announced, honoring the cutting edge in electronic signs and immersive multimedia experiences. Our friends at SNA Displays had their LED display technologies used by four nominees in the running. We take a look at these digital signage installations.

The Leadership Challenge Is in the Context

In his last article, Wayne Lynn talked about the contextual realities that permeate leadership. Those realities often have paradoxical elements that require the leader to modulate his/her approach to most effectively deal with the situation in front of them. In this article Wayne goes a step further by describing what he believes is the crux of the leader’s context in the current environment.

Content Marketing Requires Content—Where Do You Get It?

In today’s marketing world, content is king, and marketing in the printing industry is no exception. But printers aren’t writers, a challenge compounded by the fact that printing industry content tends to be highly technical. Coming up with content is a skill of its own. Where do you find it?

When Solutions Cause More Problems

Solving challenges in your print business that involve your software solutions can be tricky because your team has a strong bias to how you are currently working and generally no experience of how other companies are utilizing the software.

Sign Connection—On the Horizon: Seven Tips for the Return of Events

If you attended PRINTING United last month, you know that virtually everyone is happy that live events are back. And as many of us have found out, they are not without their risks, COVID-wise. SpeedPro VP of Marketing Danielle Yuthas offers seven tips for hosting events safely and effectively.

Producing Board Games Is Not Child’s Play

The global board games market (including puzzles and card games) was valued at $13.75 billion in 2021, and it is expected to reach a value of $30.93 billion by 2028, at a CAGR of 13.7% according to The Global Board Games Market report from Skyquest. European section editor Ralf Schlözer takes a comprehensive look at the forces affecting this dynamic industry—from the surge in board game sales during the pandemic, to increasingly digital production of games, and more sustainable production processes.

Who Will Pay for Climate Change? Climate Pledges Fall Short and Developing Nations Call Out the Failures at COP27

The Conference of the Parties (COP) is in its 27th year, and achievements have fallen far short of expectations. COP27, which is underway as of this writing, has for the first time seriously put the issue of loss and damage on the agenda, with the hope that there will actually be some sort of resolution before the end of the conference, and that developed countries will actually follow through on their promises.

New Mariano Rivera Foundation Print Training Center Set to Open in Premium Color Graphics’ New Jersey Facility

The Mariano Rivera Foundation’s Print Design Packaging Development Program has been gaining steam since it launched in early 2021. New trainees are finding jobs, and printers are finding qualified employees. Now, as the program grows, a new training center is set to launch in the Premium Color Graphics’ Carlstadt, NJ facility in January 2023.

Around the Web: First-Place Fromage. Lice Language. Gorey Gala. Graphene Garments. “Fast Furniture.” Redaction Recreation. Computer Cuisine. Breakaway Baubles.

What won Best Cheese for 2022? The oldest sentence in Canaanite has been found. Entries from this year’s Edward Gorey House All-Ages Envelope Art Contest. A 3D-printed clay humidifier made from industrial waste. A new line of graphene-enhanced activewear that keeps the wearer warm. Cheap, more or less disposable furniture is the next environmental scourge. “Redactle”: a daily game in which the user tries to determine the subject of a random redacted Wikipedia article. Can AI create original, edible recipes? Also: Scientists increasingly can’t explain how AI works. A hacked drone can find the location of every WiFi-connected device in your house. Vlasic has created a scented candle that looks and smells like a jar of pickles. All that and more in WhatTheyThink’s weekly post-election miscellany.

Printing Outlook 2023 Sneak Peek: Business Conditions Slipped in 2022

Our preliminary Fall Print Business Survey results are in and our Business Conditions Index dropped slightly from 2021. Last year marked a rebound from the plummeting conditions in 2020, and 2022 likely represents a move toward stability.

Production Inkjet Shopping Guide 1 – Entry Level

This guide aims at providing an overview of the main inkjet presses available for commercial and document-oriented applications. This first in a four part series of articles will focus on entry and low volume devices, the most affordable presses in the market.

3D Printing and the Future of Organ Transplants

3D printing has revolutionized a variety of industries in the recent past, and the healthcare sector is no exception. This article explores how the 3D printing of human organs, also known as “bio-printing,” might change the way we handle transplant needs in the future.

Investing for Success: Caspar Offers a Smart Production Solution for Digital Textile Printing

As the digitization of the textile industry accelerates, on-demand textile printer Caspar’s business model is built for a new decade of industrial manufacturing using smart technologies—they have equipped their smart factory with necessary tools for success. This interview, compliments of textiles expert and WhatTheyThink contributor Debbie McKeegan, tells the story.

The Reality of SaaS & the Delusion of Software Ownership

You can’t buy software like a press. It must keep moving with the technology infrastructure, the market, and your business. SaaS is a subscription model that better matches the reality of the way you need software to keep evolving.

Ricoh Releases the Dragon: The Ricoh Pro Z75 Goes Into Beta

Even with Ricoh’s background in inkjet and cutsheet digital toner press manufacturing, developing a reliable larger format cutsheet industrial press takes a lot of research, testing, and time. With the Ricoh Pro Z75, this new B2+ press may really be a game changer.

Looking Back to Sell Forward

Sales professionals know how to calculate sales margins vs. contribution margins. They are handy with calculating job pricing, and proficient in sales methodologies. At this time of year it’s worth taking a moment to look back to lay plans for next year!

The Target Report: Direct Mail Providers Stretch Out—October 2022 M&A Activity

Moore Acquires CCA, Postal Standards Drive M&A Strategy; and more…

Cashing In On the Cannabis Craze: The Cannabis Market Landscape

Legalized cannabis has budded into a formidable industry, growing into a bigger market each year. In 2021, it was valued at nearly $11 billion, with CAGR projections of nearly 15% through 2030. The cannabis packaging market alone was worth half a billion USD in 2021 and is expected to reach over $1.6 billion by 2024. Contributor Joanne Gore surveys the current but ever-changing cannabis packaging landscape.

Is There a Future for Sustainable Ecommerce Packaging?

Companies like Amazon have been adding more environmentally friendly packaging strategies, although a lot of plastic is still used. And Neenah has introduced the Neenah Environment Mailer, which is curbside recyclable. Senior editor Cary Sherburne looks at the current landscape of sustainable packaging for mailers.

Around the Web: Polling Problems. Deconstructing Designer. Malleable Mouse. Color Combat. Heat Help. Vinyl Vise. Height Horrors. Skin Souvenir. Convenience Crocs. Puppy Potable.

We may be getting close to the death of telephone polling. Scott Albrecht is a designer and artist who “deconstructs letterforms with the intent to reconsider the relationship between message and viewer.” A foldable “origami travel mouse.” More skirmishes in the Adobe/Pantone color war. New cellphone line uses graphene-based heat dissipation. Audio-Technica brings back its Mister Disc portable record player. Saving the tattoos of deceased loved ones. Avocado prices are the lowest they’ve been in five years. Crocs and 7-Eleven are collaborating on footwear design, for some reason. Busch has introduced turkey-flavored “beer” for dogs. All that and more in WhatTheyThink’s weekly miscellany.

Periodical Publishing Establishments—2010–2020

According to the latest edition of County Business Patterns, in 2020 there were 4,519 establishments in NAICS 51112 (Periodical Publishing). This represents a decrease of 37% since 2010. In macro news, actual Q3 GDP was strong.

A Cloud Prepress Platform for Chicoine Group Clients

Recognized as one of Canada’s most successful offset and rotative printers, the family-owned company Chicoine Group is a leader in the integration of new technological advances. In this article, written and sponsored by Kodak, learn how the company has implemented KODAK PRINERGY On Demand with INSITE to cover all aspects of prepress, from data entry and proofing to online page approval and plate manufacturing.

Up and Coming Talent in the Spotlight at the Epson Design Awards 2022: An Interview with Last Year’s Winner Sophie Wantia

Printer manufacturer Epson and fashion innovator LABELEDBY are organizing once again this year the Epson Design Awards, scheduled for November 15th. In this article, compliments of textiles expert and WhatTheyThink contributor Debbie McKeegan, we take a look back at last year's winner as an example of what we can expect from the 2022 awards.

The View from the Afternoon: Wide-Format & Textiles and Labels & Packaging at PRINTING United 2022

Richard Romano and David Zwang tag-team a look at, respectively, wide-format & textiles and labels & packaging at the PRINTING United Expo 2022.

Gaining Alignment: Slowing Down to Speed Up

Issues arise whenever you’re trying to work with a team. Do you have a safe and consistent method for identifying issues and processing them so that your business can stay in alignment?

Why Are Brands So Disconnected from Their Customers?

Merkle has documented a significant disconnect between how well companies think they are doing with their customer experience capabilities and what customers actually think. Why does this disconnect exist? Merkle’s Q3 2022 Customer Engagement Report seeks to answer this question and provide solutions for how to fix it.

Cause An Effect: There Are Multiple Factors to Consider When Estimating for Digital Embellishments

Whether hand-applied, mechanized, or as today increasingly digitized, the embellishment of printed materials to give eye-catching effects has always been an expense on top of the basic print. They are time-consuming and may use more costly materials than standard pigments—but how exactly do you accurately estimate those costs in advance? WhatTheyThink contributor and Taktiful president Kevin Abergel looks at some strategies for creating estimates that won’t scare off the customer or cause the print provider to suffer a loss.

Canon Make-It Returns 2022 with More Launches

European section editor Ralf Schlözer reports on Canon’s Make-It Future-Proof event, which took place October 19 and 20 at Canon’s continuous-feed press manufacturing site in Poing, Germany. Canon used the opportunity to make some new product announcements, such as additions to the imagePRESS V-Series and new Prisma software.

Relatable AR: How to Use Augmented Reality to Tell Better Stories

What is the value of augmented reality in the world of marketing? For Joe Zeff, president of Joe Zeff Design in Pittsburgh, it’s to help his customers tell better stories. Heidi Tolliver-Walker looks at some of Zeff’s recent AR projects.

Microban International Partners with Cosmo for Fresh Feet

Do you ever wonder why some people get bitten by mosquitoes more than others? A recent CNN story says mosquitoes like the smell of cheese and feet. Now Microban and Cosmo may have an answer…at least for the feet part. Their partnership is another example of applying technology to add value to textiles and apparel.

Graphic Arts Employment Down Slightly in September

In September 2022, all printing employment was down -1.3% from August. Production employment was down -1.9% and non-production employment was down -0.1%.

Around the Web: Roland Revelry. Key Kit. Distraction Dismisser. Plate Poster. Pumpkin Palooza. Speech Signing. Silly Simulator. Galaxy Growth. Aldi Advent. Beer Beheading. Plastic Pourers.

Roland Corporation turns 50, celebrating their history in pianos with a new model. A working (sort of) Lego typewriter. A distraction-free word processing device lets you write in peace. A Twitter account that posts denied California vanity license plates. Check out Transylvania University’s creepy display of hundreds of jack o’lanterns. Graphene sensors translate sign language to speech. A flight simulator that simulates the experience of being a passenger on a cramped commercial flight, for some reason. The James Webb Space Telescope watches galaxies form around a red quasar. Aldi’s new Advent calendars for this year include a hot sauce calendar. A device that chops the tops off beer cans. Bacardi is eliminating pourers from its bottles to reduce plastic waste. It’s almost time to break out the woolen nose warmers. All that and more in WhatTheyThink’s weekly miscellany.

Effective Leaders Manage Paradoxes

Leadership is complex. There are many ways to look at and examine it in our efforts to understand what it is and what it does. There are three things that seem to be universal. It is about the interaction of leaders, followers, and the context within which they reside and operate. In this article, Wayne Lynn takes a look at this topic in an effort to start digging out what it is that makes leaders effective.

Making the Most of Direct Mail Communications

Many people are overwhelmed by digital communications, so they’re becoming increasingly skilled at filtering through all that clutter. Mobile messages and online ads can be blocked or ignored, and emails are frequently mass deleted. Direct mail pieces can also be immediately discarded or recycled, but they represent a tangible connection to a brand that is harder to ignore. This article explores some of the trends that make direct mail effective among today’s consumers.

When “Green” Perception Is Reality, How Do Commercial Printers Fare?

In the world of sustainability, perception is reality. Sustainability sells, so perception matters. In the printing industry, what creates the perception of being one of the most eco-friendly printers? What can we learn through the lens of Google rankings?

Diversified Sales Channels (B2B vs. B2C)

The print industry has focused on diversification on the production floor (e.g., digital, offset, oversized, flexo, web, etc.). It’s time to look at diversification in your sales channels—how you get new customers.

Where No Sale Has Gone Before…

Salespeople aren’t mind readers. Whether they are in-house or working remotely, they won’t magically know when new equipment is on the shop floor, or when incumbent technology exits. Let’s talk about how to ensure that everyone is current on what you can product so that everyone is working to fill the machines with the highest margin work.

Sizing the European Printing Industry

European section editor Ralf Schlözer rounds up the latest data on European and UK printing industry establishments, revenues, and production volumes.

What’s the Deal with Envelopes? Industry Insiders Share Tips to Help Work Around the Envelope Shortage

The envelope shortage has been a huge headache for printers, direct marketers, and envelope manufacturers. Contributor Trish Witkowski spoke to several major print, envelope, and mail leaders in the industry and shares some of their “boots on the ground” insights and advice.

Are Shoes the Next Frontier in Sustainability for Textiles and Apparel?

We’ve been writing about sustainability issues in textiles and apparel and some of the advances that are being made, as well as the barriers—addition to Fast Fashion being one of the latter. But we haven’t really addressed a big segment of the market: shoes. In this article, we delve into some of the advances that will make shoes more sustainable, and also caution our readers not to become over-consumers—of shoes or anything else!

Newspaper Publishing Establishments—2010–2020

According to the latest, recently released edition of County Business Patterns, in 2020 there were 6,567 establishments in NAICS 51111 (Newspaper Publishing). This represents a decrease of 16% since 2010. In macro news, early estimates of Q3 GDP getting more bullish.

Around the Web: Freaky Photos. Sign Standards. Silence Solution. COVID Conqueror. Knotty Knitting. Mollusk Monument. Auto Aviation. Star Spectacular. Clam Condiment.

AI restores and animates 19th-century photos. a pictorial feature on Paris, France’s “graphic standards manuals” from 1893. An important part of environmental graphics can be noise reduction. A new font “uses dots instead of letters,” for some reason. Graphene vs. COVID. A tool for color-matching yarn. A life-size sculpture of a giant squid that washed up in Newfoundland. A flying car now exists…sort of. The James Webb Space Telescope revisits the “Pillars of Creation.” Kellogg’s is teaming with Sugarlands Distilling Co. to develop “Eggo Nog” cream liqueur. “Clam-O-Naise.” All that and more in WhatTheyThink’s weekly miscellany.

A Life in Signage: FASTSIGNS Spring Hill Owner Comes Full Circle

Ross Cartwright collected signs as a kid, so it was only natural he would end up in the sign business. From local independent Cincinnati sign shop designer to FASTSIGNS corporate trainer, he has now come full circle with his acquisition of FASTSIGNS of Spring Hill, Fla.

Inkjet Makes Staffing Easier: Three Senior Managers Share Their Stories

Contributor Lois Ritarossi spoke with senior managers at three distinctly different print operations to get their perspective on staffing and the changes they have made to fill open positions and grow their business.

How Do Consumers’ Attitudes Toward Sustainability Really Impact Retail?

Everywhere you look, brands are promoting their sustainability to woo a public that increasingly cares about the topic. But caring about something and allowing it to influence their shopping decisions are two different things. How much do these values actually impact how consumers buy?

WhatTheyThink Talks with HP’s Haim Levit

In this article, sponsored by HP, WhatTheyThink talks to Haim Levit, Senior Vice President & General Manager, HP Industrial Print, about the major dynamics impacting the industry and how HP is responding to them.

New Software Tools: Gateway to Business Transformation

Transforming your business can happen incrementally by looking at the daily workflows you execute on and finding areas of improvement. New software tools are a great time to transform your workflows.

Printers Look on the Bright Side: Latest drupa Global Trends Report Sheds a Light on Print

A growth in optimism, increased planned investments, and operational challenges are some of the global print trends. European section editor Ralf Schlözer looks at some of highlights of the latest drupa Global Trends Report.

Folding Cartons Digitally Printed and Embellished in One Pass with the KODAK ASCEND Digital Press

In this feature, written and sponsored by Kodak, learn about the new KODAK ASCEND Digital Press, a highly flexible and economical solution for short-run production of paperboard-based packaging.

Sustainable Fibers Gaining Steam

We’ve been writing a great deal about sustainability options for the textiles and apparel industry with the hope that brands and consumers will be inspired to change their wasteful behavior, including getting rid of the fast fashion concept in lieu of longer lasting, more sustainable apparel, use of non-petroleum materials, more local and on-demand production, and more. In today’s article, we take another look at some of the advances in more sustainable fiber that can reduce the industry’s dependence on fossil fuels.

Cannabis and Signage Regulations: Another “Wild West”

With cannabis retail locations now popping up in several states, we’re starting to see more and more signage advertising these locations and their products. And just as it is in packaging, regulations pertaining to cannabis signage are still in a “Wild West” stage and, as you can imagine, vary from state to state.

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