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How to Work Better with Print Software Technical Support

Using a software support desk is not anyone’s favorite activity. You have more control than you think over your ability to get what you need via your software vendors support desks.

Remove the Pain of Peak Production with HP Site Flow

Printers often experience the pain of peak—that time when capacity is at its limit, and even minor issues become significant. This article, written and sponsored by HP, looks at HP Site Flow, a software platform that automates processes from beginning to end, while providing tools to effectively manage the production floor and track the work to meet business goals.

Do the New Features of USPS Informed Delivery Really Make It Better?

The USPS continues to add expanded features to its Informed Delivery service, but based on the USPS’s own year-over-year customer satisfaction data, are these new features actually creating a better user experience?

EFI Reggiani Update: Adele Genoni of EFI Reggiani Talks About the Latest New Products to Hit the Market

Cary Sherburne recently spoke with Adele Genoni, senior vice president and general manager at EFI Reggiani, to get the latest information on what the company has been up to. Despite the pandemic, it doesn’t seem that R&D efforts have slowed down, with three new products announced in just the past few months.

Even Vacant Storefronts Sell: Redefining “Window Shopping”

Retailers across the world are transforming merchandise into artwork and creating eye-catching installations to drive traffic. Even though retailers may not occupy the specific storefront, there is still high foot traffic in the area and significant value in the brand real estate of a prime storefront regardless. SpeedPro explains how.

Will 2022 Be the Year of Consumer-Level Graphene Products?

Graphene, a much-touted miracle material, was only discovered in 2004. Since then, it has permeated many different industries with products and solutions that deliver improved performance or new and innovative capabilities. Now, just a short time after its discovery, it’s beginning to make its way into consumer-level products. Is there some graphene in your future? Let’s take a look!

Europe: Looking Back at 2021 and Forward to 2022

2021 was not quite what we expected, with paper shortages, transport issues, and cost increases disrupting the industry. European section editor Ralf Schlözer offers some lessons learned by the European printing industry and how to take advantage of them as we move into 2022.

Sanitary Paper Product Manufacturing Employment—2010–2019

According to County Business Patterns, in 2010, there were 19,221 employees in NAICS 322291 (Sanitary Paper Product Manufacturing establishments). This NAICS category bounced up and down over the course of the 2010s, ending with 19,593 employees in 2019. In macro news: CPI increased 0.5% in December.

A moment of levity. View Today's Dilbert Dilbert Cartoon Strip

Life in print isn’t easy, right? You deserve a laugh. That's why MindFire brings you Dilbert. And why we help Printers & Agencies of all sizes grow sales with 'OptiChannel'. Learn more now.

Industry Data
Printing Outlook 2021
INDUSTRY INSIGHT
Printing Outlook 2021 - The WhatTheyThink Overview of the Current State of the Printing Industry

The new Printing Outlook 2021 report provides detailed analysis of the latest WhatTheyThink Business Outlook Survey, the latest industry economic data and macroeconomic trends, as well as industry and cultural technological trends to look out for in 2021.

More Info

Sanitary Paper Product Manufacturing Employment—2010–2019
Sanitary Paper Product Manufacturing Employment—2010–2019

According to County Business Patterns, in 2010, there were 19,221 employees in NAICS 322291 (Sanitary Paper Product Manufacturing establishments). This NAICS category bounced up and down over the course of the 2010s, ending with 19,593 employees in 2019. In macro news: CPI increased 0.5% in December. Full Analysis

European Print Industry Snapshot: Bulgaria
European Print Industry Snapshot: Bulgaria

In this bimonthly series, WhatTheyThink is presenting the state of the printing industry in different European countries based on the latest monthly production numbers. This week, we take an updated look at the printing industry in Bulgaria. Full Analysis

Preliminary 2021 Business Conditions: Help Ruin This Chart!
Preliminary 2021 Business Conditions: Help Ruin This Chart!

We are sifting through the preliminary data from our 2021 Print Outlook Survey, and so far we have found that 17% of print businesses reported that revenues in 2021 increased more than 25% over 2020, and a further one-third (32%) saw revenues up 10–25%. But our survey is still open, so here is your chance to wreck this chart. Full Analysis

More Data Analysis

Recent Discussion

Joe Fedor on How to Work Better with Print Software Technical Support

Great list here Jen, thank you! Easily and without a doubt, if someone follows these tips, their support experience will improve, regardless of the vendor. And #2, heck, that’s not just for tech support, that’s a life hack! Reply

Chuck Thornburg on How to Work Better with Print Software Technical Support

Hi Jennifer, I am the Sr. Software Support Specialist for OneVision, Inc. and concur with your article. Our clients range from smaller commercial printers all the way up to very large multi-site companies that use the software differently at each sit… Full comment Reply

David Spencer on Artificial Intelligence: Defining an Often-Misused Term

Greg, excellent article! I especially like your comment, "AI excels at pattern recognition and learns by correction". What production printing tasks do you think are ripe for AI solutions? As you know, we collect gobs of production print data and… Full comment Reply

Muhd Yusuf on Edifice Rex

Hi Frank, Here in Malaysia, I can see that old printing building being converted into a cafe, an industrial theme cafe. Reply

Dov Isaacs on Edifice Rex

Seems like Frank has an “edifice complex” or perhaps an interest in a complex of edifices? Reply

Magazine

WhatTheyThink Magazine is the resource for the Commercial Printing, Visual and Graphic Arts Industries. Industry experts share their ideas and technical knowledge on ways to improve operations.

WhatTheyThink publishes 2 editions of the magazine: Printing News and Wide-Format & Signage. Subscription are free to qualified industry professionals or via paid subscription.

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