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Every hardware and software vendor wants its customers to be happy. They want to deliver the best products as promised. But sometimes, things happen, and the anticipated delivery timeframe changes. The reasons range from supply chain challenges involving parts used to build or upgrade hardware to unexpected issues arising from late-stage testing. Regardless of the cause, the plans that relied on the delivery are thrown into disarray. Now, what do you do?

The first thought might be to apply pressure to the vendor. You have a relationship and are essential to them, so surely, they can make an exception for you! How hard can it be to move things around to accommodate your plans? You are running a business, fulfilling your obligations, so your providers should do the same. There are upsides and downsides to applying pressure. Let’s look at them.