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5 Steps to Engaged Customer Experiences (Premium Content)

Although we all know that “great service” tends to be referenced in many company value propositions, it really does little to help a business stand out. Market leaders are now focusing on the customer experience, and this article explores how an engaged customer experience can become an effective competitive advantage.


Is Your Print Business Available Online?

What can your customers do online with your print business? How easy is it for your customers to do business with you? Are you asking your customers to use their precious time because your ordering process is inefficient and not available online?


SGIA Expo 2017 Heads to The Big Easy

Next month, the annual SGIA Expo heads to Bayou Country, with more than 50 educational sessions and one of the biggest show floors in the U.S. Here is a preview of what this year’s show offers.


Landa Nanographic Printing – It’s Finally Showtime! (Premium Content)

At drupa 2012, Benny Landa introduced a new inkjet printing technology to excited crowds with great fanfare. Now five years later, the first Landa Press is installed and there are two more right behind it, as well as a waiting list. David Zwang was one of about 100 people, mostly potential customers, from around the globe to visit with Landa at his facilities in Rehovot, Israel, to get a closer look at the man, his vision, and the machines.


Print 2017 Continues its Innovative Strides

A trade show is always an interesting ecosystem, and the Print 2017 event in Chicago was no exception. This article provides a brief overview of the highlights from the show floor.


High-Speed Inkjet: Have We Seen All This Before?

The old adage goes: Those who do not know history are destined to repeat it. As we look at the adoption of high-speed inkjet, both the technology and the applications, are we seeing history unfold ... again?


The Old Guard and the Economy Limps into Print 17; a Different Industry Takes Charge (Premium Content)

Who didn’t envy or aspire to become a big, high profile printing business? The print business has been turned on its head, where small and medium businesses are outperforming their much bigger counterparts. The latter are still dealing with the relevance of legacy processes and assets while trying to bring new focus to rich digital media interactions to static formats like print. There’s no doubt: The Third Wave is being released at a pivotal moment. While the industry is churning, there are warning signs in the economy and for content creation markets. Dr. Joe is getting that 2008 feeling: he doesn’t like it.


New EFI Fiery FS300 Pro: A Platform for the Next Decade

Today EFI announced a new Fiery platform. The company reports that digital front ends (DFEs) based on the EFI Fiery FS300 Pro platform will drive presses across sheetfed, high-speed continuous feed, B1 folding carton, and corrugated digital production systems. This is perhaps the most aggressive Fiery release in some time and is being described as the platform for the next decade.


Williams Lea Tag is on the Move – August 2017 M&A Activity

Williams Lea Tag is carved out from DHL; Mittera buys Earthcolor; Stevens Group grows with CL Graphics acquisition; Oliver begins platform build-out; and more…


Dr. Joe's Key Recovery Indicators

The recovery indicators (when we started these we thought they’d be around for about a year or so) had four of its six factors turn negative, with one of those falling back to its recession level of December 2007. Yes, that’s when the recession started. That long ago.


Heading into the Cloud at Print 17

Are you ready to think about how your operation can start taking advantage of the cloud? It’s an inevitable evolution as everyone seeks to produce higher quality, push through higher volumes, and manage more workflows using the same staffing and resources.


Digital Channels Showing Highest Growth: But What About Integration?

What is the current state of marketing? A just-released survey from Salesforce provides insights into digital channel growth, along with the current state of integration. The takeaway for MSPs? If you haven’t invested in marketing automation, it’s time to take a closer look.


Industry 4.0 Will be Everywhere at Print 2017 (Premium Content)

Many historians agree that there have been three industrial revolutions to date, but interconnected digital technology might be triggering the fourth. Print 2017 is nearly upon us, and the concept of “Industry 4.0” will likely be a major theme at the event. This article discusses some of the Print 2017 advancements that are expected to change how print is manufactured, what service providers produce, and who print service providers will become as they transform their businesses to better align with digital technologies.


Identify Leadership Skills by Introducing New Print Software (Premium Content)

Leadership is about embracing change as an iterative process of improving upon how your business operates. In modern times that equates to getting software to do more work for your business so your human labor can focus on higher-value activities.


Catching the “Third Wave”

We’re in another wave of media change, the first with the consumer Internet, the second with social media, tablets, and smartphones, and now a third with an infrastructure built for heavy volume and high speed. Through two waves, there were printers who got out ahead with savvy judgment that went against the common wisdom and blazed their own paths of market engagement and abandoned industry practice. This third wave is already more intense, as printing shipments in the last six months are down more than -7%. Success in this third wave demands a new philosophy, a different understanding of capital, and a new assessment of risk. Dr. Joe offers The Third Wave, a new book, that addresses these issues.


USPS Informed Delivery: Research Shows Strong Interest! (Premium Content)

With Informed Delivery, the USPS has created a platform to promote consumer engagement with physical mail before it arrives, adding new value for marketers and recipients alike. According to recent research from Keypoint Intelligence – InfoTrends, the initial perceptions about Informed Delivery are encouraging for the USPS.


Sell Workflows That Result in Printed Artifacts (Premium Content)

Print is an artifact of a business process/workflow. You should get very curious about the overall workflow so that you can provide more value than just the print. This is the path to embedding your services with a customer and increasing the areas where you can add value.


Memjet Launches DuraLink Aqueous-Based Pigment Ink and Inkjet Heads, Reaffirms OEM Strategy (Premium Content)

Last week, Zwang and Sherburne joined a small group at Memjet headquarters in San Diego for an exclusive preview of the company’s new pigment-based DuraLink ink, inkjet printheads, and modules, together with an overview of the company’s strategy moving forward. They provide insight into what this announcement means for Memjet and for the industry.


What Facebook Insights Can Teach Us for Direct Mail

Want to help your customers improve their direct mail marketing? Help them market on Facebook. Here’s how you can use insights from Facebook’s business pages to introduce your clients to demographic targeting — for free — and enable them to reap the benefits.


Mid-Year Progress Report: 2017 So Far (Premium Content)

We’re mercifully more than halfway through 2017. How is the industry faring thus far compared to last year? Our new Economics and Research Center report looks at the latest economic, technological, and cultural trends affecting the industry.


Takeaways from the 2017 Social Media Marketing Report

Printers may not yet be fully comfortable with social media marketing, but it’s critical that they understand the basics. Here are the primary conclusions of “2017 Social Media Marketing Industry Report” just released by the Social Media Examiner to help in that effort.


Special Effects Beyond CMYK in Digital Printing

A number of today’s commercially available digital printing solutions have added units beyond four-color, either inline or offline, to enable special effects that enhance digital print. Unique imaging capabilities can transform printed materials from commodity, price-sensitive offerings to higher-value products that command a premium. This article explores how special effects can enhance the value of print and create new growth opportunities for service providers.


Hidden Impact of Manual Workflows (Premium Content)

A manual, labor intensive workflow makes your print business inefficient – that is obvious. The hidden impact of manual workflows is the impact it might be having on your customer services team’s growth mindset.


Business Lessons after the Storm

As we ramp up to Print 17, three lessons from trees felled in a ferocious storm provide business lessons we can all learn from. Strength of foundation, flexibility, and integrity keep your “tree” upright under changing and challenging business conditions.


PIA Alliance Printer Panel Identifies Opportunities and Challenges for Digital Print Businesses

Last month, the PIA Alliance hosted a “Digital Think Tank” in New York City that brought together 150 equipment manufacturers, their customers, and other printers to talk about the latest technology and trends in digital printing and the industry in general. Here are the highlights.


Are You Ready for Emojis in Marketing?

Emojis have become an integral part of today’s communication. If you want to communicate in the language of your customers, like it or not, you need to think about integrating emojis.


Best Practices of High-Performance Print Sales Organizations: Part 2 (Premium Content)

According to InfoTrends’ research, high-performance print sales organizations follow clearly-defined sales strategies, hold their sales staff accountable, and continually adapt their organizations to keep pace with ever-changing market conditions. This article is the second in a two-part series highlighting the 10 common best practices reported by survey respondents that experienced double-digit sales growth in the past 12 months.


Updated Commercial Printing and New GDP Data

The Bureau of Economic Analysis released the Q2-2017 GDP data and revisions to historical data beginning with 2014. Back in mid-May, the Commerce Department updated historical commercial printing shipments (NAICS 323) as part of its manufacturing shipments revisions. This week’s chart shows an updated view of both data series in current dollars (sometimes called “nominal;” both terms mean that data are not adjusted for inflation). The red line is year-to-year growth rate in GDP, and the blue line is year-to-year change in quarterly shipments. Since around 1997 printing shipments have not met GDP growth except for a moment between 2010 and 2015. The most recent printing shipments trend at the right of the chart are remarkable for their direction. A discussion of the GDP revisions and the current status of printing shipments can be found in the column of August 7.


Ask More Questions, Make Fewer Assumptions, Sell More (Premium Content)

People buy workflows; therefore sales is a discovery process that reveals the challenges in their workflows that you might be in a position to solve. You have to ask more question and make fewer assumptions.


It’s All About Me!

An image used in presentations at EskoWorld struck me as a telling comment on changing consumer behavior. Take a look.


Shutterfly Standardizes on HP Indigo, Adding More HP Indigo 12000s (Premium Content)

At drupa 2016, Shutterfly placed an order for 25 HP Indigo 12000 digital presses, with an aggressive installation plan over the summer to be ready for the company’s peak season. Now Shutterfly has added another phase of HP Indigo 12000s to the mix. Senior Editor Cary Sherburne spoke with Shutterfly to get the details.


Wide Formant and Packaging are "Digital Proof" But But Where are the Real Opportunities for Printers?

You can’t protect an iPod in a digital box and you can’t replace vehicle wraps with email. Sure, there is some encroachment of digital technologies on the sign and banner industry, but there are limits based on the role that these products play. This article looks at some of the statistics on the current state of these two industries.


Kodak: An Update on Strategy and Performance (Premium Content)

Senior Editor Cary Sherburne tuned into Kodak’s Second Quarter Earnings Call to get an update on Kodak’s strategy. There were some surprises in the call, and more detail about strategic initiatives moving forward.


That Can-Do Spirit: New Trends in Beer Consumption Open Up a Can of Opportunities—Part 2 of 2 (Premium Content)

Canned beer isn’t your daddy’s tinny-tasting brew. As microbreweries move small-batch production from bottles to cans, it opens up opportunities for short-run can decoration.


Is the Future of the Traditional Textbook Business at Risk?

Time and again, we have seen non-traditional competitors storm a market to the detriment of the establishment. Senior Editor Cary Sherburne came across a fascinating story that could be a bellwether indication of trouble ahead for the textbook industry.


Best Practices of High-Performance Print Sales Organizations: Part 1 (Premium Content)

According to InfoTrends’ research, high-performance print sales organizations follow clearly-defined sales strategies, hold their sales staff accountable, and continually adapt their organizations to keep pace with ever-changing market conditions. This article is the first in a two-part series highlighting the 10 common best practices reported by survey respondents that experienced double-digit sales growth in the past 12 months.


How Well Does Your Staff Know Your Software? (Premium Content)

We train on presses, we engage with the press vendors. We make sure operators are competent – why don’t we do the same for software solutions (especially Print MIS, production workflow, and web-to-print)?


Transformation and Rebirth – July 2017 M&A Activity

July 2017 – Mergers, Acquisitions & Restructuring in the Printing, Packaging & Related Industries. LSC Communications rebuilds diversified publication services; Quark transforms; DG3 acquires UK printer Leycol; Multi-Color goes all-in with deal for Constantia Labels; and more…


Packing a Punch with Print: Catalogs and Direct Mail

Catalogs and direct mail can help overcome the ‘digital fatigue’ that many consumers are experiencing today. Our customers are frequently telling us that when done right -- personalized and relevant to each recipient – it is the printed piece, especially when married with other media, that helps marketers boost response rates.


Does OEE Apply to Digital Presses? This study says Yes

What is OEE and why should you care? How does this metric – Overall Equipment Effectiveness – play in the world of digital printing? Those are questions addressed in a new report from jzarwanpartners. We’ve got a summary of findings for you!


GDP Revisions Offer New Perspective; Printing Shipments Remain Troubling (Premium Content)

Revisions to GDP last month showed a slower economy in 2016 and a better one in 2014 and 2015. That’s fine – but we have to make decisions today, not three years ago. Do changes to economic data really matter? They do, but perhaps not the way you think. The stock market is up and setting records, so the economy must be great! A different metric says otherwise. Economic data: it’s a strange place. And commercial printing shipments? Pass the ibuprofen, please.


Conversations on Print - Ep 3: Owning The Creative Relationship - Featuring Peter Gunning

Jennifer Matt talks with Peter Gunning, CEO of Grafenia about how owning the creative relationship has moved from print to the website - our industry needs to evolve with that change. Grafenia's Nettl brand provides print service providers the tools they need to compete in the digital world.


Opportunities and Challenges in Life Stage Targeting

Life stage targeting takes advantage of a powerful truth in consumer marketing—for the most part, consumers are creatures of habit, and the times they are most likely to make major purchases is during times of transition. Understanding and tapping into those transitional times is where life stage marketing comes in.


Pricing Strategy: Labor Theory of Value versus Value-based Pricing (Premium Content)

Companies within in the printing industry have historically had a manufacturing mentality—they subscribe to the labor theory of value, which states that the value of a service is determined by the amount of labor that goes into production. Now, thousands of firms in a variety of industries are pricing their services according to the external value created—as perceived and determined by the client—rather than the internal costs incurred in generating services. This article explores the concept of value-based pricing and highlights some real-world examples of companies that are embracing this strategy.


Print Business Investments: Presses vs. Software (Premium Content)

Successful print companies have always been re-investing in their business to remain competitors. Up until now, that investment centered around production equipment and systems. Technology in the form of software will be a primary differentiator moving forward.


MIS Systems: Where are we now and where are we going? (Premium Content)

Management Information Systems (MIS) and Enterprise Resource Planning (ERP) solutions in the printing industry have the reputation of being inconsistent and extremely diverse. We led a recent study for PRIMIR to explore the typical features of MIS/ERP solutions purchased and to what extent they have been implemented and integrated into print shop workflows. The result provides insight for both commercial printers and MIS/ERP vendors into which capabilities are most important, what their shortcomings are and improvements that can be made.


That Can-Do Spirit: New Trends in Beer Consumption Open Up a Can of Opportunities—Part 1 of 2 (Premium Content)

Canned beer isn’t your daddy’s tinny-tasting brew. As microbreweries move small-batch production from bottles to cans, it opens up opportunities for short-run can decoration.


Locating Who to Talk To… It’s an Art and a Science!

Having a list of addresses simply isn’t enough in this modern age. Modern marketers are obligated to create an easy path to purchase, especially in an age where brick-and-mortar stores must compete with easy online purchases. This article explores how Geoservices tools can guide people to products by defining clear targeted areas for marketing campaigns.


Software with Print on the Side

Software is the toolset that enables you to solve the business challenges required to win the print that results from them. Your sales process is going to look like software as the main dish with print as a side dish.


Digital Embellishment Still a Hot Topic: JetFX to bring offline sheetfed solution to Print 2017

Digital embellishment was a hot topic at drupa 2016, and more companies are entering the fray. We came across JetFX at an event earlier this year and were intrigued by their approach. Read more about JetFX approach to foiling, spot varnishing, embossing, and high end digital holograms.


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