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Commentary & Analysis

How Is Your Mobile Competency?

Mobile Internet usage continues to grow, including the percentage of users who are mobile-only. Consequently, multichannel marketing strategies must incorporate the full mobile experience. Is your mobile competency keeping pace? Read on to see.

By Heidi Tolliver-Walker
Published: April 18, 2018

If you’re doing multichannel marketing (and even if you’re not), the percentage of mobile Internet users should matter to you. It should matter both in terms of how the target audience is responding (and how you accommodate that response) and in terms of print’s competition for marketing dollars.

Right now, according to eMarketer’s “U.S. Mobile Usage and Ad Spend Snapshot” (January 2018), there are 274.6 million Internet users in the United States. Of these, more than 93% are mobile, which means they access the Internet on a mobile phone or tablet at least once per month. Fifteen percent of those (40.9 million) are accessing the Internet exclusively from their phones, up 11% between 2016–17. The takeaway? You cannot do multichannel marketing effectively without building up your mobile competency.

Here are some more numbers from the eMarketer report:

  • Total mobile phone Internet users: 223.0 million, up 6.0%.
  • Tablet Internet users: 157.4 million, up 4.6%.
  • Smartphone Internet users: 219.8 million, up 6.1%.

While Internet users do use multiple devices, the percentage who are mobile only is growing:

  • Desktop/laptop Internet users only (18.0 million). This is down 11.8%.
  • Dual mobile and desktop/laptop Internet users: 215.8 million up 2.0%.
  • Mobile only Internet users: 40.9 million, up 11.1%.

Source: eMarketer

Mobile is also important because print has to compete with mobile for clients’ budgets. According to eMarketer, mobile ad spending reached $46.7 billion in 2017 and was twice that of desktop ad spending. Notably, the bulk of those dollars were spent on in-app ads. In fact, 84% of mobile Internet time is now spent in apps, compared to 15% via mobile browsers.

As mobile-only usage grows and Internet time is being spent in apps rather than in browsers, simply sending people to a mobile-optimized version of a website isn’t going to be enough. Marketers need to understand and optimize the full mobile marketing experience, and if you—as a marketing services provider—are going to offer true multichannel marketing campaigns, you’re going to need the competency to help them do it. That competency has to be more than just lip service. It must be competency that you actually own.

What’s your mobile in-house competency? Is that going to change in the next 12 months? Why or why not?


Heidi Tolliver-Walker Heidi is an industry analyst specializing in digital, one-to-one, personalized URL, and Web-to-print applications. Her Marketer’s Primer Series, availalbe through Digital Printing Reports, includes “Digital Printing: Transforming Business and Marketing Models,” 1:1 (Personalized) Printing: Boosting Profits Through Relevance,” “Personalized URLs: Beyond the Hype,” and “Web-to-Print: Transforming Document Management and Marketing.”



By Mathew Hadden on Apr 19, 2018

I don't know about the mobile competency and its internet users marketing before seeing this content. So I want to say this is a very good content and for those who want to understand easily about the mobile competency. such a great content I ever saw.


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