By Jennifer Matt
Efficiency requires the segmentation of your workflow into at least three different workflows: self-service, light-service, and full-service. Each workflow applies the appropriate amount of labor and technology to deliver on the promise to the customer in the most efficient manner possible.
By Frank Romano
Frank joins us this week with Holly Rollins from RIT as she discusses her thesis on e-books. The question she had was whether book covers were important for e-books as well as physical books. The answer: Yes!
By Gary Ampulski
Part 1 in a two part series on the differences between selling a house and selling a business. In part one, we discuss some of the key drivers and the effects that improvements have on home value. In part two, we drill down into the effects that various improvements in a business can have on transaction value