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Scratching the Itch of Customer Engagement: Reimagining a Decades-Old Solution to Boost Event Experiences

Contributor Joanne Gore looks at how a decades-old print application—scratch-off cards—are being used in combination with interactive technologies to create more immersive experiences for trade shows and other events.  

Monday, July 17, 2023

User group conferences have long been a staple in the business-to-business (B2B) world, serving as valuable platforms for knowledge exchange, networking, and showcasing innovative solutions. However, the landscape of these conferences is undergoing a transformation, driven by changing market dynamics, evolving attendee expectations, and emerging technologies. As a B2B marketer with extensive experience in producing corporate events and user groups, I have observed this shift firsthand.

Traditionally, exhibitors at user group conferences relied heavily on physical booth spaces and giveaways to attract and engage attendees. But in recent years, after a hiatus from the show floor, they’ve embraced a more interactive and immersive approach. In addition to tried-and-true giveaways like pens, water bottles, and other branded merch, show organizers and exhibitors are leveraging cutting-edge technologies, including augmented reality (AR), virtual reality (VR), dimensional and embellished print, and more. In this article, we’ll highlight how the recent Dscoop Edge St. Louis World Expo user group conference reimagined a decades-old solution to scratch the engagement itch.

Chris Hyde, Dscoop’s Marketing and Creative Director, acknowledged Dscoop as the largest digital print community in the world, with more than 16,000 HP Industrial digital press owners and their teams across more than 100 countries. More than 1,100 people in the Dscoop community experienced this year’s Edge St. Louis together. The total attendance number includes industry pros from about 300 print service providers in about 30 different countries. As with most user groups, the spirit of the Dscoop community is that members gain value not just through education and events, but also through each other—to openly share ideas, tactics, and challenges.


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About Joanne Gore

Joanne Gore is a B2B marketer, content strategist, author, and president of Joanne Gore Communications (JGC), a full-service marketing agency that helps the print industry sell more print.

With over 30 years of experience in the tech and print industries, Joanne brings a unique perspective to the challenges and opportunities facing today’s PSPs. She is a frequent contributor to industry publications and a passionate advocate for helping businesses understand who they help, how they help, and why it matters.

When she’s not helping brands grow, Joanne is leading conversations on key trends like sustainability, digital transformation, AI, customer experience – and the evolving role of print in today’s marketplace.

Follow Joanne on LinkedIn | Visit Joanne Gore Communications

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