It has been a year filled with all manner of challenges, twists, and turns for the mailing industry and the United States Postal Service. Not only a global pandemic, but, natural disasters, unemployment in the double digits, a new Postmaster General, and a Presidential election year. The perfect storm?

The mailing industry has been hit especially hard in 2020. COVID-19 has brought with it reduced mail volume, delivery performance (USPS and other carrier performance) has been affected negatively, remote working employees have challenged many employers to pivot their service delivery models to support clients and manage their businesses. All this while being cognizant of their families’, friends’, clients’, and employees’ safety and health. The supply chains supporting our industry, the customers and clients generating the marketing mail volumes have also been impacted, and the ripple effects have been, in some circumstances, catastrophic.

What has been extraordinarily amazing is watching the industry rise to the occasion together to support one and all to the extent possible with respect to business continuity, crisis management, innovation, and ingenuity, to survive in our daily lives and across all businesses that represent this phenomenal industry in so many ways.