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Who is Running Your Business? People or Software

Published on June 22, 2017

Your software should run your business, your people should run your software. Can you easily get to the trusted data of your business? Is it in a trusted system of record (Print MIS/ERP)? Or do you have to gather up data from many different sources to get to a version of the truth? Jennifer Matt interviews Jane Mugford about helping printers transition from people run business to a software run business.

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Discussion

By Shane Parker on Jun 22, 2017

So the answer to this problem is............

 

By Jennifer Matt on Jun 22, 2017

Shane,

Your people should run your system, your system should run your business.

This starts with a Print MIS/ERP that is your trusted system of record. When you need "data" about your business do you turn to a computer to look into your Print MIS? OR do you go ask an individual working in your organization?

Printers who are thriving in this increasingly data-driven world can look into their systems (software) at any time and answer their questions about what's happening now, what happened in the past, what's predicted to happen when this next financial period ends.

The system keeps track of the business (that's what computers/software/technology is good at). The people should use the system to deliver innovation, customer service, and optimization.

 

By Robert Godwin on Jun 23, 2017

Great point on actually using the MIS. Two points to make here;
1. Jane mentions people running around. Sounds like wasted steps to me. An MIS system properly deployed guides the staff where they should be to perform a task.
2. Going to the MIS screen. Our approach to send the data directly to the worker. We use a wireless mini tablet as a wearable screen. The worker receives the task and confirms receipt and completion through the tablet. Saves steps by reducing trips back to a workstation.
The MIS interface provides the opportunity to use a points system for measuring effectiveness and the value of the tasks a worker performs. The more tasks achieved in a timely fashion and within specifications, the more valuable the worker, and the greater the pay.
Meritocracy through MIS data.

 

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