Log In | Become a Member | Contact Us


Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Graph Expo Coverage     European Coverage     Production Inkjet Analysis     Industry Economic Snapshot

Thought Leadership Video Series

Gina Testa of Xerox talks about the Premier Partner Program and the Profit Accelerator Toolkit

Published on June 19, 2012

Xerox VP of Graphic Communications Gina Testa talks about their Premier Partner program, explaining the use of a portal for networking with peers. Gina also touches on their Profit Accelerator

Cary Sherburne:  Hi.  I’m Cary Sherburne, Senior Editor at WhatTheyThink.  I’m here with Gina Testa who is Vice President of Graphic Communication—the Graphic Communications Segment for Xerox.

Gina Testa:  That is correct.

Cary Sherburne:  And it’s good to see you here.

Gina Testa:  Always a pleasure, Cary.

Cary Sherburne:  So, you know, Xerox has been really one of the leaders in terms of developing business development and other kinds of tools to help your customers be more successful.  And a couple of examples of that I’d like to just chat with you a little bit about, and one of those is Premier Partners and the other would be the ProfitAccelerator tool Kit.  So maybe you could talk to us a little bit starting with Premier Partners and what that means to you and what that means to the customers.

Gina Testa:  Terrific.  So as you know, Cary, we’ve had a Premier Partner customer affinity group, I’d like to call it.  It’s made up of our largest customers.  They are nominated to be a part of this special group.  We hope all of our customers will aspire to reach those levels, so there are some qualifications.  It’s global in nature, so it truly spans all four geographies; so Continental North America, we’re going to Europe, of course, Fuji Pacific Rim, and Latin America.  So truly, we have representatives that are global.  

And what we have done with them is we’ve created this global portal where we can actually all gather together in a virtual space.  We have all of their statistics, characteristics.  They get to actually create a marketing plan, a video, put up collateral.  And the absolute goal is to make sure that we use this portal to both talk to them, train them, give them tools and initiatives.  But probably what they have told us that they feel is the biggest value is the fact that they can network with their peers, people that have the same issues, problems, and opportunities. 

And as we move into this global economy, knowing that you can—here’s an example—I’m an iGen4 customer, I’m in Belgium, I have a client who wants to do a campaign in San Francisco.  I can go into my Premier Partner portal and know that I can find someone who’s just like me that I can trust, etc., as part of that network and then execute that campaign faithfully in San Francisco.

Cary Sherburne:  And also, if I’m a print buyer there’s some advantages, right?

Gina Testa:  Absolutely.  Literally, just before, I think last month, I actually got a call from an ad agency.  They contacted Xerox.  A paper spec rep, not even from Xerox, called on them with some beautiful iGen4 matte toner samples.  They were stunned.  They said we never would have taken a digital campaign to our client.  It’s amazing how much they still don’t know about what this technology can do.  That said, they got an example, they contacted Xerox when they found out it was our technology, and they literally said, who in Dallas can execute a campaign like this?

Cary Sherburne:  And so you were able to give them a couple of Premier Partner names?

Gina Testa:  Yeah.  And actually, you can go into—there’s a public doorway into the portal that allows an agency, a creator, a VP of Marketing to search for someone that they’re looking for, either in their local city or around the world.

Cary Sherburne:  And what about ProfitAccelerator?  That’s been around for quite a while but you keep enhancing it.

Gina Testa:  Yes.  And coincidentally, both have reached their 12-year anniversary, both the Premier Partner Program and ProfitAccelerator.  What’s exciting is we continue to add to it, not in huge volumes but very judiciously.  We’re talking to our customers and are constantly asking them what do you need, what areas are you trying to get into?  And so recently we’ve actually added tools around packaging.  Last year the big tool was a social media guide because that’s a burgeoning new area, and it’s not just what is social media.  If I’m a printer or a marketing service provider, what do I do with it and how do I try to—

Cary Sherburne:  Yeah.  How do I get started?  Which venues do I use?

Gina Testa:  How do I produce revenue.  

Cary Sherburne:  Right, right.

Gina Testa:  What service can I provide for my customers? 

Cary Sherburne:  Yeah, exactly.

Gina Testa:  So we’re trying to keep a pulse.  We’re constantly surveying our customers, literally.  Two years ago we actually talked to a thousand customers globally to reaffirm the value that we’re bringing.  It’s not just the technology, that’s the table stakes, as we like to say, and the stakes, the rest of it; it’s the peripheral—workflow, business development, etc.

Cary Sherburne:  That’s great.  And, you know, I think that others in the market have kind of followed that lead.  And I think it’s just a really valuable and important part of the supplier’ role, especially as we are in, you know, these times of big transition.

Gina Testa:  Absolutely.

Cary Sherburne:  So great job.

 

Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free

 

 

Recent Videos

 

Video preview: CSAA Insurance Group Uses Production Inkjet to Bring Color to Customer Communications

CSAA Insurance Group Uses Production Inkjet to Bring Color to Customer Communications

Published: August 27, 2015

The print production team at CSAA Insurance Group talk about adopting production inkjet to produce customer communications. With Océ ColorStream technology CSSA is able to cost affectively integrate personalized print within its multi-channel marketing and customer communication programs.

 

Video preview: Changing Customer Needs Drive Production Changes In Weber's Label Manufacturing Business

Changing Customer Needs Drive Production Changes In Weber's Label Manufacturing Business

Published: August 25, 2015

Todd Peterson, Prime Label Production Manager at Chicago-based Weber, shares his thoughts with Senior Editor Cary Sherburne about the role of HP Indigo digital printing in a flexo label manufacturing business.

 

Video preview: Hal Hinderliter Talks Must See 'Ems for Graph Expo 2015

Hal Hinderliter Talks Must See 'Ems for Graph Expo 2015

Published: August 24, 2015

In an exclusive online interview, Cary Sherburne talks to Hal Hinderliter, who discusses the Must See 'Em program for Graph Expo 2015.

 

Video preview: Frank Finds a Bible That Fits on the Head of a Pin

Frank Finds a Bible That Fits on the Head of a Pin

Published: August 21, 2015

Frank finds a Bible that fits on the head of a pin. And still has room for angels. He also found recent commentary on the 1632 Wicked Bible that left the word “not” out of one of the commandments.

 

Video preview: The Sustainability Of Print

The Sustainability Of Print

Published: August 19, 2015

Kodak's Brad Kruchten explains why print should be considered as more sustainable than electronic communications.

 

Video preview: Ricoh Americas SVP Tim Vellek on Ricoh's Latest Production Presses

Ricoh Americas SVP Tim Vellek on Ricoh's Latest Production Presses

Published: August 17, 2015

Senior Editor Cary Sherburne speaks with Ricoh Americas SVP Tim Vellek about Ricoh's presses launched in late 2014 and the benefits they bring to the market.

 

View More Videos

 

Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2015 WhatTheyThink. All Rights Reserved