Log In | Become a Member | Contact Us

Market Intelligence for Printing and Publishing

Connect on Twitter | Facebook | LinkedIn

Featured:     Printing Forecast 2018     Production Inkjet     Installations and Placements Tracker

Thought Leadership Video Series

Pitney Bowes software is integral at the NISC

Published on January 10, 2011

Rick Willmann, Manager of Automated Mail Services for the National Information Solutions Cooperative, shares with Cary the volume their facilites output and how Pitney Bowes products integrate with their workflow for a virtually error free process.

Cary Sherburne:  Hi, I’m Cary Sherburne, Senior Editor at WhatTheyThink.com and I’m here with Rick Wilmann, who is Manager of Automated Mail Services for National Information Solutions Cooperative or better known as, loving known as NISC.

Rick Wilmann:  NISC.

Cary Sherburne:   And maybe you can start by telling us a little bit about the business model at NISC, who do you serve, how big is the company and that kind of thing.  

Rick Wilmann:  Well, we’re a national company, but we have customers in 47 states and American Samoa, and we just recently partnered with a new company in Canada that has 13 telephone companies.  We’re a software cooperative.  We are owned by over 400 electric cooperatives and 110 telephone cooperatives.  We are in the business to serve their software needs.  With the software that we provide them, we are able to create the data and then the data is then transferred over to us and we actually print and mail from our location.  We have two locations, one in Lake St. Louis, Missouri, and one in Mandan, North Dakota.  The Lake St Louis facility produces about six-and-a-half million electric statements each month. 

Cary Sherburne:  Wow! 

Rick Wilmann:  In our North Dakota facility produces about 750,000 telephone statements each month and those consist of four or five pages each. 

Cary Sherburne:  Right. 

Rick Wilmann:  On the electric utility side, we use the Pitney Bowes APS and MPS inserters.  The data is transferred to us from all of our customers via an FTP and once they transfer that data, our processes are automated to where we use a Dot One, which is a Pitney Bowes product statement composition software.  We take that data and create their statement from the Dot One data file we also use Check by Mail, so we use that for the intelligent mail bar code and tracking those mail pieces.  We also use the MRDF files, the data matrix file for intelligent inserting on our inserting equipment.  And since we’ve implemented this too, a little over two years ago now, with the assistance of Pitney Bowes, we have had one inserting error in the last 200 million pieces of mail that we’ve produced. 

Cary Sherburne:  That’s absolutely amazing. 

Rick Wilmann:  Yeah.  And they were actually able to track it down to a software glitch on that one piece of mail and they were able to figure it out and we had a software patch installed on our inserting equipment and we have not had an electronic error.  We all make human errors, but if there was a damaged piece of something like that, we’ve had those from time to time, but on the electronic error, we have not had one now in over a year. 

Cary Sherburne:  That’s amazing. 

Rick Wilmann:  So we’ve probably mailed out 75 to 80 million statements without an error… 100% integrity on our inserting equipment. 

Cary Sherburne:  That is amazing.  So you’re moving towards this whole white paper factor where even for the envelopes it’s going to be white paper in and full-color out. 

Rick Wilmann:  Right now we do… we do white sheet printing right now, we do not have any preprinted forms, we don’t have any preprinted envelopes, but what we’re wanting to get to is to even take the windows away to get to completely blank stock, blank paper costs less than preprinted paper, of course.  Roll feeding costs less than cut sheet. So we’re constantly looking for ways to reduce costs, increase productivity, increase quality and increase integrity. 

Cary Sherburne:  Looks like you’ve got a good business partner in Pitney Bowes to get this done. 

Rick Wilmann:  Pitney Bowes has been great to work with.  We have had a partnership with them now for six, going on seven years.  The nice thing about working with Pitney Bowes is, we’re not a customer to them, they’re actually helping us grow. 

Cary Sherburne:  That’s great.  Thank you very much Rick. 

Rick Wilmann:  Thank you.  

Email Icon Email         


Post a Comment

To post a comment Log In or Become a Member, doing so is simple and free



Recent Videos


Video preview: Does Your Brand Reflect What You Are Made Of?

Does Your Brand Reflect What You Are Made Of?

Published: March 20, 2018

Robert Prioleau, Partner and Brand Director at the Blue Ion agency, and a principal of Outpost, another agency, explains what he meant during his talk at ThreadX, when he said, "The best brands are defined by what they are made of, not by what they make." What values, purpose, mission and cause are you bringing to the table on top of your great products and services?" Hear what he has to say, and think about how you can apply his advice to your brand.


Video preview: Is Your Tech Pack Smart Enough?

Is Your Tech Pack Smart Enough?

Published: March 19, 2018

Matthew Cochran, CCO of of Purchase Activated Apparel Technology (PAAT), is building an open digital product development network, looking to augment the traditional tech pack that is the DNA of a product. His Smart Tech Pack (STP) technology is a machine-readable file that takes some of the opportunity for human error out of the garment manufacturing process. The goal of this digital product development network is to move to a design-sell-produce model as opposed to today's design-produce-hope-to-sell model.


Video preview: “Don’t Put Pictures of Your Press on Your Website”

“Don’t Put Pictures of Your Press on Your Website”

Published: March 16, 2018

Print business owners need to have an effective “content strategy” for their websites and other online presences. John Foley, CEO of interlinkONE & Grow Socially, talks about the reasons for developing a content strategy, as well as some dos and don’ts for online content.


Video preview: Frankly Reading

Frankly Reading

Published: March 16, 2018

Frank recommends two books, one on sales training and one on applying online print. They are “25 Best Sales Tips Ever” and “Keep Calm and Print On.” This one would be funny if you had pop-ups throughout it.


Video preview: Analog-to-Digital Transformation Is Disrupting the Textiles Industry

Analog-to-Digital Transformation Is Disrupting the Textiles Industry

Published: March 15, 2018

Mark Coudray, Founder of Catalyst Plan, has nearly 50 years of experience in graphic communications. He talks about the analog-to-digital transformations that have occurred in the industry over the past few decades. The fourth iteration of analog-to-digital transformation is revolutionizing the discipline of marketing and having a huge impact on the textiles and apparel industries. He offers guidance to buy time and gain breathing room.


Video preview: Chris Simpson from Blue Ion Talks about Available Tools to Engage in B2C Marketing

Chris Simpson from Blue Ion Talks about Available Tools to Engage in B2C Marketing

Published: March 14, 2018

Chris Simpson, Digital Marketing Director at Blue Ion, talks about how companies can make a transition from marketing B2B to marketing B2C. He identifies a set of tools from Google and others that can help companies add this new capability.


View More Videos


Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2018 WhatTheyThink. All Rights Reserved