Quadient to showcase benefits of creating actionable journey maps

Quadient, the award-winning leader in Customer Communications Management (CCM), will focus on the benefits of customer journey mapping (CJM) at Forrester’s 2018 CX NYC Forum, to be held June 19-20 at the New York Hilton Midtown. Forrester’s flagship event brings together customer experience leaders to create new growth opportunities and expand existing customer experience strategy through innovation and deep customer understanding. Forrester has consistently ranked Quadient a Leader in Customer Communications Management.

In Kiosk 4, under the theme “Move at the Speed of Digital. Without Leaving Your Business Behind,” Quadient will be exhibiting Quadient Customer Journey Mapping, the only cloud-based journey mapping software that incorporates all customer interactions. Quadient Customer Journey Mapping provides full visibility of all customer digital and physical interactions with the organization in real-time, giving businesses instantaneous feedback and the opportunity to update and improve the customer experience.

Additionally, Quadient will be hosting a luncheon presentation, “Creating Customer Journey Excellence,” on Tuesday, June 19 from 12:15-1:00 p.m. In this lunch session, Jenda Knoulich, lead product manager for Quadient, will share with guests how to conduct customer journey mapping exercises, turn collected data from CJM into actionable items and collaborate internally to share real-time feedback via social commenting.

For more information about Forrester’s 2018 CX NYC Forum or to register, click here.