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Quadient Focuses on Paths to Customer Experience Success at Document Strategy Forum

Friday, May 11, 2018

Press release from the issuing company

www.quadient.com: Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting on different areas critical to customer experience success at Document Strategy Forum ‘18, to be held May 21-23 in Boston. Quadient is the event’s official Enterprise Communications Sponsor.

In Booth 300, Quadient will showcase Quadient Customer Journey Mapping, the only cloud-based journey mapping software that incorporates into journey maps the digital and physical touchpoints with which customers interact. This solution helps organizations create a personalized customer experience by mapping each step of a customer’s journey, while sharing ongoing feedback across organizational silos and allowing users to make customer experience improvements in real-time.

Quadient will be sponsoring the networking breakfast and keynote, “Tomorrow 4.0: Are You Ready for the Fourth Industrial Revolution?” on Monday, May 21 from 7:30 a.m. to 9:15 a.m. At this breakfast session, Scott Draeger, vice president of product marketing at Quadient, will welcome attendees and introduce keynote speaker, Ian Khan, author and technology futurist. Khan’s keynote will cover how to maximize technological innovation in an age of digital disruption while driving profits and creating value. This presentation is for conference attendees only.

Additionally, Quadient will present the breakout session, “3 Proof Points for Customer Experience Success” on Tuesday, May 22 from 8:30 a.m. to 9:20 a.m. During this workshop, Draeger will provide three real-world case studies and will take a deep dive into how to develop and execute on driving a successful customer experience (CX) program. This session will include practical steps that drive cross-functional team discussions through customer touchpoints, maintaining compliance while enhancing customer experience, and focusing on more than just delivery.

For more information about Document Strategy Forum ‘18 or to register, click here.


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