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Kodak streamlines its prepress service and support offerings

Friday, August 08, 2008

Press release from the issuing company

ROCHESTER, N.Y., Aug. 7-As part of its commitment to helping customers effectively grow and manage their businesses, Kodak's prepress solutions business has streamlined its service and support offerings by creating four new service plans for its prepress equipment and workflow products. The new service plans are designed to help both new and existing customers maximize the value of their systems by helping them control costs, increase productivity, and minimize business risk.

"We understand that the needs of our customers vary and we're dedicated to providing them with a number of service options that best fit their business requirements, whether it be hardware or software related," said Assaf Zach, Director, Prepress Solutions Equipment Service, Kodak's Graphic Communications Group. "Our goal is to enhance the functionality of Kodak's already top of the line integrated solutions, which include a full range of CTP devices, plates, plate line equipment, proofing, and workflow systems."

With four unique plans, customers can choose the most appropriate level of service for their individual business needs. The Full Service Plan is the most comprehensive plan, providing the most added value, including next business day on site support, expert remote support from Kodak's North American Technical Response Center, preventive maintenance, and coverage of all replacement parts. In addition, to help customers benefit from the latest technology developments and stay ahead of the competition, software upgrades and updates are included at no additional charge.

Kodak offers three other plans, the Remote Service Plan, Parts Service Plan and Remote Plus Parts Service Plan, to allow customers the flexibility to choose the right level of support coverage to meet their business and production needs.

"With more than 10,000 CTP installations and 40,000 workflow seats,  Kodak remains committed to offering our customers innovative and industry leading prepress solutions and the appropriate service and support options to protect their investment," said Kevin Barton, Vice President and Regional Business Manager, Prepress Solutions, United States & Canada, Kodak's GCG.  "These new service offerings, along with our broad portfolio of conventional, digital, and blended production solutions and extensive network of service professionals, will help enable us to continue collaborating with our customers and successfully share in their business growth plans."

The four new service and support plans were available in the United States and Canada beginning July 1.

KODAK Products are backed by KODAK Service and Support. KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.




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