Glasgow - Day-definite delivery of transactional mail is seeing increasing take-up amongst UK local authorities.  And that increase is being driven by rapid growth print pioneer,  Document Outsourcing Limited.  Definite delivery dates used to attract a considerable surcharge, but innovative mailstream management has now made the service affordable for both smaller and larger mail volumes.  Document Outsourcing Ltd, a pioneer in the field, has just released its FY2013-14 results, which provide hard evidence of the rapid growth of this activity in local government, throughout the UK . 

With service centres across the UK and a newly opened office in London, Document Outsourcing Ltd has recorded year-on-year growth of 14.5%rising to £12.8 million turnover to year end April 2014.  Revenues are projected to grow by a compound 20% in each of the next two financial years, and the company is investing over half a million pounds worth of new production equipment to meet the rising tide of demand.

Document Outsourcing Ltd has been able to introduce Primepost, their day-definite delivery service, at affordable pricing by injecting transactional mail the mailstream ready-sorted, ensuring that firm delivery day is adhered to, whether for smaller or larger volumes of transactional mail.  This is critical for organisations who need to know that a letter has arrived in order to comply with regulatory requirements and to align their staff or call centre resources with likely peaks in citizen queries.  This alignment delivers high-quality public services while meeting pressures for efficiency savings.  The company’s innovative self-serve PrintNet platform also introduces further efficiency by allowing clients to amend and update their document templates.

In a local authority, applications where day-definite delivery is critical to compliance and organisational effectiveness include: council tax billing and collections; housing benefit payments; rent collections; electoral register management; and business rates transactions.

Local authorities newly implementing day-definite delivery for transactional mail with Document Outsourcing Limited, in the last financial year, have been located in the following parts of the UK: West Midlands; Northumberland; Lancashire; Warwickshire; Tyneside; County Durham; Staffordshire; South West Scotland and North Wales.

Neil McCallum, Document Outsourcing Managing Director, comments, “While we are extremely pleased that the company has achieved its ambitious growth targets, the main message from these results is how fast the local government marketplace throughout the UK   is adopting the day-definite delivery service.  In the UK, around 11% of local authorities are now using our day-definite delivery.  Our customers tell us that the proposition delivers clear benefits in terms of regulatory compliance, greater efficiency in managing many of their citizen services, and improving both effectiveness and productivity. That is why we are confident of similar growth levels over the next two years.  Although the market will undoubtedly experience increasing competitive pressures, we see take-up accelerating faster still, both in terms of first-time users, and also existing users extending the service to a growing range of transactional activities in their organisation.”