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KBA Bolsters Its Exceptional Customer Support Specialist Program

Friday, January 24, 2014

Press release from the issuing company

Dedicated team members provide expertise, solutions, and strengthen business partnerships

KBA North America announces that it has added another member to its exceptional customer support specialist program. Kim Williams, a 30 year veteran of print and management experience, has joined the company in a role where he will be serving customers in the Southeast region based out of the Raleigh-Durham area. He joins a host of dedicated team members across the country including service technicians, mechanics, electricians, demonstrators, as well as the KBA North America customer service department consisting of Jon McKinstry, Brent Weaver, and Alex Wekerle. This exceptional customer support program provides KBA customers with service and support to allow them to maximize the output of their KBA presses, achieve the full measure of success from their KBA investments, and increase their profitability.

“Our customer support program is on a mission to make each customer contact, both external and internal, a positive experience,” says Mark Hischar, president and CEO of KBA North America. “It is a results-driven program providing the utmost support to boost system processing, maintenance, training, color management, and other important areas. The entire team is tasked to resolve issues, find solutions, and act with a sense of urgency for KBA customers. They are active listeners; knowledgeable about the printing industry, equipment, and their area of expertise; and are proactive business partners.  The addition of Kim Williams bolsters our customer support program with another specialist who is dedicated to assisting our customers and providing top-notch positive experiences. Our aim is to be the easiest company to do business with and we believe that Kim’s experience and expertise will only strengthen our goal. We welcome him to the KBA family.”

Williams has a Bachelor of Science degree from the School of Engineering at Florida International University and brings nearly 30 years of print and management experience from major companies in the graphic arts industry.  Williams will report to Tim McKeon, KBA vice president of service and operations.

“I am excited to join the customer service team at KBA,” says Williams. “One of my strong attributes is to be able to troubleshoot and resolve complex manufacturing problems. My experience also includes implementing system-wide changes as essential solutions to the challenges of technological advancements in the printing industry. With my decades of experience as a plant manager, I work very well with other people and I look forward to supporting KBA customers.”


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