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Oce Announces Successful Completion of Business Process Improvement Initiative

Wednesday, March 17, 2004

Press release from the issuing company

CHICAGO, March 16 -- Oce, a global leader in digital document management and delivery solutions, today announced the successful completion of its Enterprise 2 (e2) business process and technology platform. e2 consolidates business processes -- such as order entry, customer service, finance and payroll -- of separate Oce North America operating companies onto one technology platform and enables Oce to provide a single point of contact to customers for products and professional services. The completion of the e2 system is the latest stage of a broader, ongoing Oce North America initiative to perfect the customer experience, increase operational effectiveness and drive sales growth through improved coordination of its operating companies. Since November of 2003, Oce has combined its two largest operating units in North America, expanded its Six Sigma process improvement program, re-branded its document management services unit as Oce Business Services and consolidated its North American finance unit. "Of all the process improvements made over the past year, e2 best represents the concept of One Oce," said Ronald E. Daly, Chairman and CEO of Oce North America. "Oce is known globally for its technology leadership and its ability to please the customer with extraordinary service. With e2, we're extending our process improvements to meet our customers' drive towards operational excellence and working to become the easiest company our customers do business with. Improved services and efficiencies through e2 will serve as catalysts for increased customer loyalty and growth." The e2 project consolidated seven business processes onto a common technology platform running SAP and other commercial and proprietary applications. With e2, authorized Oce associates can access information on order entry, service, finance, sales and marketing, human resources and payroll, logistics and professional services. The standardized systems will be used across Oce North America operating companies and will link to corporate systems in Venlo, the Netherlands, the location of Oce corporate headquarters.

 

 

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