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Ricoh Business Systems Expand to Address Customers Local Needs

Thursday, February 26, 2004

Press release from the issuing company

WEST CALDWELL, N.J., Feb. 25 -- Ricoh Corporation, the leading provider of digital office equipment, has completed its current expansion of its Ricoh Business Systems Division (RBS) into 20 major markets in the U.S. With expanded direct operations throughout the country, Ricoh is allowing customers to buy the highest quality products and services directly from Ricoh. By having a local branch manager to access at all times, Ricoh's customers reap the benefits of localized support, rather than have to facilitate their requests through a centralized hierarchy of a headquarters location. The presence of a local RBS branch saves customers valuable time and ensures their needs are met in the most efficient manner. Ricoh Business Systems focuses on document workflow solutions and manages accountability and responsibility of Ricoh customers locally. RBS can design, build, and deliver complex client-specific business solutions that integrate with new or existing hardware and software. Local branches have experienced network engineers that work with customers to carefully examine existing network systems to determine the demand for future growth and recommend the most efficient solutions possible. Ricoh Business Systems also offers consultative services such as Network Analysis and PageTelligence. Network Analysis is a formal report that provides a health check and assessment of a customer's entire network. Information is gathered, documented and analyzed resulting in suggestions and solutions for improved networking and connectivity. PageTelligence is a proprietary service specifically designed to analyze a customer's document flow. The report assists customers in forming a print strategy -- showing customers how to manage existing technology more effectively and proposing appropriate solutions that increase productivity and efficiency from input to output. RBS branches are located in the greater New York/New Jersey metropolitan area; southern California, San Francisco; Philadelphia; western Pennsylvania; Hartford, CT; Atlanta, GA; Wilmington, DE; Detroit, MI; Minneapolis, MN; Tampa, FL; Sarasota, FL; Chicago, IL; Boston, MA; Washington D.C.; Houston, TX; Dallas, TX; Lenexa, KS; Portland, OR; and Seattle, WA.




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