Mutoh America, Inc., a leading manufacturer and distributor of wide-format printers, today announced that it has signed a service agreement with Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging. As a national service provider, Bell and Howell will help provide field support to Mutoh's warranty and extended warranty customers, and will support time and materials customers with parts and labor.
"We selected Bell and Howell as our national service provider based on their reputation, and their demonstrated success and experience servicing equipment in a wide range of industries," said Mike Bisson, Director of Service at Mutoh. "Our reputation and that of Bell and Howell provide the utmost assurance that our clients will receive the support they need at fast turn-around times. We are confident in Bell and Howell's ability to deliver the excellent experience Mutoh's customers expect."
"We are very pleased to support Mutoh in extending the value of their high-quality systems with rapid service and complete problem resolution," said Peter Dutka, Executive Director, Business Development & Service Marketing, of Bell and Howell. "Our service organization consistently earns the highest marks for customer satisfaction which is one of the things that set us apart from our competition. We are confident that we will achieve the same high standing with Mutoh's customer base, and look forward to the opportunity to serve them."
Over the past several years, Bell and Howell entered into multiple service alliances that expand the scope of the company's core business. Bell and Howell's North American field service organization is one of the largest in the industry. It is supported by a live, US-based, 7x24 call center, Technical Assistance Center, Command Center for service escalation, and proprietary tools that enable real-time resolution of customer problems.