After nearly a year of planning and working through an arduous process, NOVA Marketing Services has been rewarded with ISO 9001:2008 certification.  The designation means the company has been recognized for establishing and applying a rigid Quality Management System (QMS) for the management, order fulfillment, packaging and shipping of customer programs and products. 

NOVA Marketing Services provides on-line order fulfillment, real-time inventory management, kitting and assembly and direct mail. In 2005, NOVA became a subsidiary of The MATLET Group, a certified Minority Business Enterprise and Corporate Plus® member of NMSDC.  The ISO 9001:2008 certification is especially important since NOVA’s national and regional customers are Fortune 1000 companies serving a wide range of industries.

“When we began this process in January 2011, our objective was to implement a QMS focused on customer satisfaction, employee development and continuous process improvement,” said Kathy Abbett, NOVA’s President.  “Customers expect more-for-less in today’s difficult economy, so businesses need to continually evolve and align themselves with customer expectations.  The ISO certification provides us with the tools to document and audit our processes.  Most importantly, it challenges us to identify ways to operate more efficiently and effectively, which will impact our customers.”

The International Organization of Standardization (www.ISO.org) was established in 1947.  It employs a system of technical committees, sub-committees and working groups to develop international standards.  ISO 9001:2008 is a global quality management standard used to update an organization’s QMS, regardless of the company’s size.  ISO certified organizations must honor a battery of general, management and resource requirements.  NOVA’s ISO certification is good for three years and will need to be renewed in December 2014.

“Being ISO 9001:2008 certified is our assurance to customers that we are committed to quality,” Abbett summarized.  “It paves the way for us to enter new markets and expand our services as a result of the disciplines that have been instilled from implementing ISO.  The ISO certification also sends a message to our prospective clients that we are bullish about quality and dedicated to offering best-in-class service.”

NOVA Marketing Services is located in Maryland Heights, MO., a suburb of St. Louis, and will celebrate its 20th anniversary in 2012.  For more information about the company, visit www.novamktg.com.