Griffin Power Selects DATAMATX to Provide Print and Electronic Billing
Wednesday, September 07, 2011
Press release from the issuing company
ATLANTA, Ga., - DATAMATX, a full-service provider of printed and electronic billing solutions, announced today that Griffin Power, the predominant electric power supplier for the city of Griffin and Spalding County, Ga., has selected DATAMATX to outsource its statement and bill processing. Partnering with DATAMATX, Griffin Power estimates it will experience significant savings in operating costs and increased customer satisfaction with the ability to give customers the choice to receive and pay bills by the channel they prefer. Additionally, Griffin Power can now offer the ability pay bills using a credit card through a secure and convenient system.
Griffin Power selected DATAMATX because of its robust capabilities to provide print and electronic billing management. Benefits for the company will include quick and easy document retrieval that ensures customer satisfaction and facilitates customer service, and online bill payment capabilities that make it possible for companies to reduce payment processing time and experience faster collection and fewer late payments. Additionally, DATAMATX offers document design efficiencies that improve the readability of the bill and statements, reduce paper costs and maximize postal savings.
"Customers have come to expect the option of e-payment from their utilities; they want faster payment processing time and they appreciate having options as to how they receive and pay their bills," said Harry Stephens, president and CEO of DATAMATX. "Bills and statements are a significant customer touch point when it comes to customer care and collection of revenue. We are excited to partner with Griffin Power to enhance its customer communications and make its e-billing processes more convenient and cost effective."
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