PEAK and Dexterra Partner to Provide Mobility Solutions for Field-Based Applications
Wednesday, October 08, 2003
Columbia, Maryland (Oct 7, 2003) -- PEAK Technologies, a Moore Wallace Incorporated company, has entered into a reseller agreement with Dexterra, Inc. to distribute Dexterra’s mobile enterprise platform through PEAK’s Mobile Solutions group. PEAK has selected Dexterra as its go-to-market solution because of Dexterra’s expertise at creating vertically-rich, process-oriented mobile solutions that dramatically improve the productivity of organizations with field-based workforces. PEAK will initially utilize Dexterra’s mobile enterprise platform to develop field service automation applications. The joint offering enables companies with field-based technicians an opportunity to offer service management, real-time monitoring of service calls, service planning and scheduling, logistics management, up-sell and cross-sell capabilities, and financial processing all while simultaneously leveraging enterprise resource planning (ERP) and other legacy information in the field. PEAK is the number one reseller of both Intermec and Symbol wireless terminals and is adding Dexterra’s advanced field service solution and mobile platform to further enhance its market leading mobile enterprise sales, service and application development offerings. PEAK’s selection of Dexterra is based on its business process-driven applications that easily integrate to leading customer relationship management (CRM) and enterprise resource planning (ERP) applications as well as its non-proprietary development environment that delivers rapid time to market for customers. “Through this partnership, we will provide our customers with high-value, low-risk mobile solutions that will substantially improve the productivity of both their field service force and back office,” said Adrian Thomas, president and chief executive officer of PEAK Technologies. “Together, we will be able to combine the synergies of our organizations to offer an extensive and experienced sales, service and application development team delivering the right combination of hardware, software and solution combinations for field service automation,” said Rob Loughan, chief executive officer of Dexterra. “PEAK’s record of selling and implementing wireless solutions in supply chain and manufacturing applications has been truly unparalleled, especially considering today’s tough market conditions. PEAK is already an international leader in providing hardware and software for mobile access within the warehouse and manufacturing environments. Their organization is ideally suited to help their customers and prospects take the next step by expanding their use of mobile technology to field service applications.” “We selected Dexterra as our partner for field service because they provide one of the strongest mobile field service application and enterprise platforms available today,” Thomas said. “Dexterra’s solution allows PEAK to extend beyond our strong base of inside–the-four-walls AIDC (Automatic Identification / Data Collection) solutions by offering a truly effective mobile solution for outside-the-four-walls. We are very impressed with the way Dexterra combines industry-standard technology with prepackaged integration to enterprise systems in order to provide our customers with a solution that works with their existing enterprise systems and drives business processes in the field. The Dexterra solution is a key part of our Mobile Solutions group in offering a mobile platform as well as out of the box applications that together generate rapid return on investment for our customers who need to mobilize their workforce.” A March 2003 report by Michael Maoz, Vice President and Research Director, Gartner, Inc, stated that mobile enterprise applications can provide field service forces with a 35% reduction in travel costs, repair cycle time improvements of 30% to 40%, service response time reductions of 50% to 80%, a 20% increase in the number of calls to customers, warranty sales increases of 100% and an increase in cross-selling of 100%. At the same time, Gartner, Inc. said that mobile applications can reduce time to bill by 40% to 60%, reduce time to collect by 25% to 50%, improve call avoidance by 30%, make it possible to close 40% of call center facilities and reassign 50% of dispatchers to higher value tasks.