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California city taps Xerox to save money using managed print services

Wednesday, April 20, 2011

Press release from the issuing company

Rochester, N.Y. – The city of Riverside, Calif. and Xerox Corporation are working together to find new ways to save money.  After partnering with Affiliated Computer Services (ACS), A Xerox Company, to advance the city’s technology, Riverside is now adding Xerox managed print services (MPS), cutting costs by nearly 20 percent and reducing the time employees spend on print-related activities.

Riverside’s five-year Enterprise Print Services contract gives the city more time and resources to reallocate toward providing services for citizens, while Xerox manages the way documents are printed, shared and updated across city departments. Xerox’s print governance features – computer screen pop-ups that help employees redirect print jobs to the most cost-effective and energy-efficient machine – will deliver a positive impact to the city’s budget and environmental efforts.

During its 10-year relationship with Riverside, ACS has helped the city develop innovative technology to respond to issues that matter to the community. For example, citizens use their smartphones to report graffiti by emailing a photo of it to the 311 call center with their comments and the GPS location. The city then removes the graffiti within 24 hours.

“The breadth of services and technology from Xerox gives us the right tools to run a more efficient city,” said Steve Reneker, chief information officer, Riverside. “As a result of these cost and productivity savings, we can sharpen our focus on providing citizens with services that make Riverside a great city.”

Xerox was positioned by Gartner, Inc., in the Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide  and the company was recognized as a leader in IDC’s Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis2 and in IDC’s 2010 MPS MarketScape report3.  Xerox was also named a market leader in managed print services in Quocirca’s European Vendor “MPS Comes of Age” report 2010.


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