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SSPP And The Printing Industry To Celebrate Customer Service Week 2003

Friday, September 19, 2003

Press release from the issuing company

September 18, 2003 -- The Society for Service Professionals in Printing (SSPP) and the printing industry will celebrate excellence in customer service with “Customer Service Week 2003”. SSPP joins other industries throughout the country in recognizing the major contribution of customer service. (http://www.csweek.com/supporters2003.php) Customer Service Week 2003 will be celebrated October 6–10, 2003. During this special week, SSPP encourages the graphics arts industry to: 1. Boost morale, motivation and teamwork. 2. Reward frontline reps. 3. Raise company-wide awareness of the importance of customer service. 4. Thank other departments for their support. 5. Let customers know about your commitment to customer satisfaction. SSPP is the printing industry’s individual membership association dedicated to advancing the education and recognition of customer service professionals in the printing industry. SSPP members work in a variety of positions within the printing industry that include customer service as part of their jobs. “We are honored to join our peers in not only the graphics arts industry, but also in other industries as well in a celebration of what has been the core of business success – phenomenal customer service”, says Denise Pons, Director SSPP. “ We are constantly faced with change in our industry, and exceptional customer service reps and sales service personnel help to meet that change.” In celebration of this week, SSPP has prepared “Celebrating Customer Service - 25 ways to recognize employees, customers, and vendors”, which may be obtained at: http://www.sspp.org/emails/cover1200.html.




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