StreamServe Persuasion Helps Eurocopter with Customer Communications
Thursday, December 18, 2008
Press release from the issuing companyBURLINGTON, Mass. USA – December 17, 2008 – StreamServe , Inc., a leading provider of Enterprise Document Presentment (EDP) solutions for customer communications, announced today that the Eurocopter Group in France is using StreamServe Persuasion to improve the quality of its customer documentation. Eurocopter, an EADS subsidiary and the world's leading civilian and military helicopter manufacturer, is based in France, Germany and Spain and has 18 subsidiaries all over the world.
By implementing StreamServe Persuasion, a dynamic document management solution, Eurocopter is industrializing the design and production of one of its most complex documents, the Logbook. The Logbook is an official document intended for customers, that provides a true photograph of the helicopter's configuration at the time of delivery. It provides each customer essential information on the various helicopter parts that need to be monitored throughout its service life (e.g., as part of mandatory maintenance requirements). Often over 1,000 pages in length, the Logbook identifies some 200 to 500 components and includes, amongst others, the helicopter compliance certificate issued by Eurocopter.
Eurocopter chose to integrate StreamServe Persuasion as part of its ASSEMBLY project, which is intended to move the main applications dedicated to helicopter assembly onto an SAP environment. With its tight integration with SAP, StreamServe Persuasion is improving the overall document composition, page layout optimization, pagination, and readability of Eurocopter's Logbooks. In addition, StreamServe Persuasion is helping Eurocopter to implement versioning, which allows for revisions and updates to be made quickly and easily to the Logbook before delivering the final document to the client.
"By adopting StreamServe's document management solution, we are now providing our civilian and military customers with detailed technical documents that are more modern and easier to understand, thereby enhancing our brand image," said Thierry Varone, Head of Information Systems at Eurocopter's Quality Department.
Xavier Mathias, Project Manager with the Eurocopter IS Department added: "We selected StreamServe to industrialize the composition and printing of our Logbooks. The Persuasion solution is a robust one, which is easy for the solution's 150 users to apply. In addition, StreamServe appears as a real backbone solution for all new SAP output management needs."
"We are pleased that Eurocopter has chosen to deploy StreamServe Persuasion within its existing SAP infrastructure," commented Dennis Ladd, president and CEO, StreamServe. "By simplifying the document composition of Eurocopter's Logbooks, our solution will dramatically reduce production time and resources, while also further increasing the value of Eurocopter's customer offerings."
For further information about how StreamServe's Document Presentment solutions can improve the effectiveness of your organization's communications, please visit us online at http://www.streamserve.com.
StreamServe is a leading provider of Enterprise Document Presentment solutions that set the standard for business communications. Simple to deploy and maintain, the company's dynamic document composition, document process automation and enterprise output management solutions meet the demanding challenges of today's global businesses for producing and delivering highly customized documents in any format.
StreamServe's advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW France, CLP Power Hong Kong, Plantronics, and Siemens Financial. StreamServe's strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson, and SAP.
For further information about how StreamServe's EDP solutions can improve the effectiveness of your organization's communications, please visit us online at http://www.streamserve.com.
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