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IKON Wins Award for WebPrint from Staples Business Depot

Friday, May 02, 2008

Press release from the issuing company

MALVERN, Pa.--May 1, 2008--IKON Office Solutions, the world's largest independent channel for document management systems and services, is pleased to announce that STAPLES Business Depot in Canada recently presented IKON with its Best Category Management for Business Services award at the Staples Global Conference. STAPLES Business Depot honored IKON with the award for IKON WebPrint, a web-based print ordering and workflow solution, which provides the backbone of STAPLES Business Depot online print procurement system.

STAPLES Business Depot utilizes IKON WebPrint in its Canadian operations to provide a tool for customers to submit print requests from their desktops via the STAPLES Canada website to any of the 300 STAPLES Business Depot stores. At the STAPLES Business Depot store, IKON WebPrint is used by employees to retrieve the customer files for printing and to track each print job through production.

"IKON's WebPrint team earned the Best Category Management for Business Services award by producing a constant stream of innovative and intuitive enhancements to improve the STAPLES Business Depot customer experience," says Pete Gibel, Vice President of Merchandise, STAPLES Business Depot. "IKON provided us with an expert technical development team and thorough analysis of performance and opportunity areas. The end result of this partnership was a doubling of print sales year over year."

"IKON is proud to be recognized by STAPLES Business Depot with the Best Category Management for Business Services award for the IKON WebPrint solution," says Sean Smith, President, IKON Canada. "Our successful relationship with STAPLES Business Depot is just one example of how IKON strives to partner with each one of our customers to understand their business needs and deliver the world-class service and innovative solutions that they expect and deserve from us."

IKON WebPrint is an ASP web-to-print solution for copy and/or print center operators that is hosted by IKON and accessed through a web browser, meaning customers have no hardware to buy or software to upgrade. IKON WebPrint allows print operators to see order summaries and track jobs, while their customers can modify or cancel orders at the click of a button and check project status online.

The IKON WebPrint interface is designed for ease of use, and because it is on the web, accessible from anywhere. Users receive automatic order confirmations by email. All jobs are ticketed, and cost estimates are given online, even for reproduction of hard copy documents. Users can also print to their print center from their desktop just as if they were printing to a local print device, all of which helps print centers like STAPLES Business Depot provide better customer service.

For more information about IKON WebPrint, please call 1-888-ASK-IKON or go to www.ikon.com.




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