Log In | Become a Member | Contact Us


Leading printing executives into the future

Connect on Twitter | Facebook | LinkedIn

Featured:     European Coverage     Production Inkjet Analysis

Exstream's Dialogue Helps BGE Capture Global Utility Award for CIS/CRM Excellence

Thursday, March 16, 2006

Press release from the issuing company

LEXINGTON, Ky.--March 15, 2006-- Exstream Software, Inc. today announced that Baltimore Gas & Electric (BGE), a subsidiary of Constellation Energy, the nation's first gas utility and one of the earliest electric utilities providing energy service to Central Maryland, has won the Utility Planning Network's (UPN) award for "Best Utility CRM Initiative" using its Dialogue enterprise personalization software. The UPN's Utility Awards for CIS/CRM Excellence (ACE) is a global program that recognizes utilities for excellence in the areas of customer care, marketing, CRM, CIS and customer data initiatives. BGE is focusing on customer satisfaction and reducing costs in key operational areas using Exstream's Dialogue to create higher quality, friendlier bills, while freeing up non-core business resources devoted to printing, inserting and mailing. Using Dialogue, BGE has reduced all but less than one percent of its statements from two pages to one, cutting its paper output by seven million sheets per year and saving the company $297,000 annually. UPN's esteemed panel of judges was impressed with BGE's ability to achieve the following CIS/CRM goals using Exstream's Dialogue: -- reduce its statement size and gain a faster speed of output; -- gain access to the latest digital technology for printing and mailing with minimal investment (BGE was able to leverage its service provider's Dialogue production environment and expertise); -- retain control of the statement content in-house without having to rely on a service provider for costly revisions; -- and long-term, to potentially reduce customer care costs through less call center volume and the elimination of having to pay a third party vendor to make document changes. "Because utility winners are determined by a panel of peers, this collaboration by all types of utilities working together to recognize their colleagues for customer care excellence is unprecedented," said John Hoggard, managing director of UPN's Utility CIS/CRM Consortium. "This year's panel of judges truly represents the biggest-ever global cross section of utilities volunteering their time as judges, with almost thirty electric cooperatives, investor owned utilities, water companies, gas companies, municipal utilities and international utilities all coming together to make the program such a success."

 

 

SHARE

Email Icon Email

Print Icon Print

Become a Member

Join the thousands of printing executives who are already part of the WhatTheyThink Community.

Copyright © 2016 WhatTheyThink. All Rights Reserved