HP Officially Launches Competitive Indigo Customer Forum, Competes with ICE
Monday, July 11, 2005
PALO ALTO, Calif., July 5, 2005 – HP today announced the introduction of the HP Indigo Customer Forum, a new networking and user group designed to help HP Indigo customers grow their businesses and use their equipment more effectively. ***Editor's Note: Last week, WhatTheyThink reported that HP had withdrawn support from its long-time Indigo user group, the Indigo Customer Exchange (ICE). One of the oldest independent digital printing user groups in the industry, ICE was founded ten years ago and has over 260 member companies, which the group claims represents about one-third of HP Indigo’s installed base. Through this forum, the HP Indigo customer community will be able to: - share ideas and experiences regarding technical, business, marketing and other issues - experience new opportunities to learn from experts on topics of interest - exchange best practices and ideas, learn about new applications, and communicate with industry peers. A board of HP Indigo customers will run the Forum in conjunction with HP. Jack Glacken, President of Today’s Graphics in Philadelphia, has been named Forum president. “Our primary focus continues to be helping our customers to be successful and the HP Indigo Customer Forum will complement all existing customer support networks,” said Rich Raimondi, US Commercial Sales, Imaging and Printing Group, HP. “The Forum will give customers the opportunity to connect quickly and effectively with their peers, HP digital printing experts and solution partners.” “In my experience, HP has always delivered programs to help printers grow. This forum is just one of many programs that demonstrates their commitment,” said Christopher D. Wells, president and CEO of LaVigne, Inc. “HP values feedback and insights from its customers to help them develop better, more targeted solutions.” Other HP customer support programs include the HP Graphic Arts eNewsletter and the HP Graphic Arts portal.