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IKON Implements Comprehensive Document Management Solution for Hartford Hospital

Tuesday, February 22, 2005

Press release from the issuing company

MALVERN, Pa.--Feb. 21, 2005-- IKON Office Solutions Inc., the world's largest independent channel for document management systems and services, will join Hartford Hospital executives this week in Coronado, California to present 2005 Outsourcing World Summit attendees with a closer look at how IKON's implementation of a best-in-class hardware and software solution enabled the hospital to realize savings of $400,000 in just nine months. Gregg Groenemann, IKON's director of marketing for IKON Enterprise Services, will host the presentation, "Document Outsourcing: Show Me The Money," focusing on Hartford Hospital's efforts to eliminate hidden costs, address inefficiencies and deliver bottom line savings through a document outsourcing strategy based on in-depth document assessments. Hartford Hospital, an 830-bed acute care hospital located south of downtown Hartford, Connecticut serves as a major tertiary care and community healthcare center. The hospital saw its document management costs increasing, with three independently managed and underutilized departments for print, copy and data center operations, along with 7,500 square feet of warehouse space required for hundreds of forms that were obsolete. "We knew that our document management processes required an overhaul," said Sharon Fried, director of materials management for Hartford Healthcare Corporation. "IKON took the time to understand our vision and goals. Their Document Strategy Assessment really helped us visualize what needed to be done and quantify the results we should expect to achieve. After seeing the value IKON brought to the assessment, we selected IKON as our partner to manage the implementation of a solution that improves our processes, reduces our costs and provides additional services to our affiliates." Following the detailed workflow improvement recommendations provided within IKON's Document Output Strategy and Document Lifecycle Strategy Assessments, Hartford Hospital reduced its warehouse space to 125 square feet by eliminating $100,000 in obsolete forms in inventory by implementing an online forms library. Further efficiencies were achieved by consolidating the print shop, copy center and data center print operations into a single, integrated digital print center managed by IKON that runs 20 hours a day, meeting the broad needs of the entire hospital. "Companies often don't realize the savings that can result from rethinking the way they manage their documents," noted Groenemann. "IKON's Document Strategy Assessment provides the blueprint for achieving a more efficient operation. In the case of Hartford Hospital, they also chose to outsource the implementation and management of the solution to IKON. Through our world-class service methodology, IKON Service Excellence(SM), we brought the right mix of technology, people and best practices that resulted in bottom-line savings." Groenemann will co-present with Fried and Dave Reska, Hartford Hospital's director of purchasing, at the 2005 Outsourcing World Summit at the Hotel del Coronado in Coronado, Calif. Included in the discussion of Hartford Hospital's success will be a closer look at the hot spots for document inefficiency, essential document management technologies and effective strategies for outsourcing. In addition, Terrie Campbell, IKON's national director of managed services operations, will participate in a roundtable discussion at the summit. Moderated by conference chair Michael F. Corbett, the internationally recognized author and lecturer on outsourcing, the panel will include executives from top outsourcing providers who will discuss the issues facing their customers, their own organizations, and the industry as a whole.

 

 

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