EDS and Xerox Sign Workplace Management Services Contract With Barclays Plc
Thursday, December 16, 2004
LONDON, Dec. 15 -- EDS and Xerox Corporation today announced a $40 million contract with Barclays Plc to supply its Workplace Management Services solution, which will deliver fully managed office document services for print, copy and fax on a price-per- page basis. EDS' Workplace Management Services solution is a key component of the company's Agile Enterprise Platform strategy. Under the terms of the Barclays' contract, EDS is working with Xerox, a member of the EDS Agility Alliance, to provide Barclays with Managed Output Services, a co-branded EDS and Xerox offering that integrates advanced IT and document management tools and expertise with a Six Sigma-based methodology to reduce overall print spend while improving productivity. Through this offering, EDS and Xerox will manage Barclays' procurement, service and maintenance, helpdesk and user support for more than 2,250 Xerox and other devices across nearly 200 Barclays Group Office sites in the United Kingdom. In addition, a team of Xerox DocuCare professionals -- on-site personnel who handle preventive maintenance and first-level service activities on all customer devices -- will be dedicated full time to Barclays, at their new world headquarters in London. The five-and-one-half-year contract expands the services that EDS currently provides to Barclays as part of an existing seven-year, $350 million IT services agreement signed with the bank in June 2003. Under that agreement, EDS supports 41,700 desktop seats across the various businesses of the Barclays Group. At the time, it was the largest-ever desktop services agreement in the retail banking sector. The agreement will enable Barclays to deliver tailored print, copy and fax services to approximately 40,000 users across Barclays' UK campus sites, while managing service requirements and costs at both individual user and departmental levels. Robust service level agreements will underpin the quality of service experienced by Barclays' users. Emile Sanchez, Barclays technical services director, said: "We are particularly pleased to conclude this contract with EDS as it will offer Barclays staff a significantly enhanced printing service and will provide the opportunity for Barclays to reduce its printing costs over the life of the contract." Jean-Louis Bravard, vice president and global leader, EDS Financial Services Industry practice said: "This is a highly significant and forward- looking agreement struck by Barclays, EDS and EDS Agility Alliance partner Xerox. The Workplace Management Services solution is a cornerstone of EDS' Agile Workplace proposition." John Hopwood, director and general manager of Xerox Global Services UK, said: "As part of the EDS Agility Alliance, Xerox is leveraging its strengths in document management to help customers reduce costs while improving the flow of information -- both digital and paper -- across the enterprise. Through our innovative product line and unparalleled expertise in document services, Xerox is providing Barclays with a unique solution that streamlines the large volume of documents required in a robust financial services organization." EDS Workplace Management Services provides comprehensive management of a client's total desktop environment. EDS supports PCs, laptops and mobility devices, as well as provides broad infrastructure operations such as messaging and management of distributed servers and printers.