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HCC Service Company Standardizes on Aia ITP Software

Thursday, July 29, 2004

Press release from the issuing company

Palm Coast, FL – JULY 29, 2004 –Aia Software NorthAmerica, the source for affordable correspondence management solutions, announces that HCC Service Company, a wholly owned subsidiary of HCC Insurance Holdings, Inc., an international holding company and a leading specialty insurance group, has standardized on Aia ITP Software to provide enterprise wide correspondence management. Based in Houston, TX, HCC Insurance Holdings, Inc. has offices across the USA and in Bermuda, England and Spain. The company is traded on the NYSE (symbol: HCC), has assets exceeding $5.0 billion and is rated AA (Very Strong) by Standard & Poor’s and A+ (Superior) by A. M. Best Company. Operations include insurance companies, underwriting agencies and intermediaries, and now users across the enterprise will gain a greatly improved ability to create and produce the critical correspondence documents that drive business success. “We are excited to be selected as the enterprise solution for an organization of the size and caliber of HCC,” said Walter Gussman, Vice President and General Manager of Aia SoftwareNorth America. “Large enterprises like HCC can gain significant advantages by implementing ITP as a common platform for such strategic functions as correspondence management, and we look forward to working with HCC to providing this solution for them.” ITP Intelligent Text Processing Software provides the intelligent, scalable processing infrastructure that helps companies create documents and e-output from databases and application data. Designed for average users, ITP Software helps organizations achieve greater productivity and more effective correspondence across the enterprise. Even average users can produce high-quality output with their familiar MS-Word applications. ITP can support hundreds of agents or customer service reps, and a browser-based interface gives remote locations the same robust capabilities as the home office. “The ability to use the single ITP platform for the variety of correspondence and users we have will be a great advantage for us,” noted Michael Donovan, Program Management Office Director. “Aia also has a solid understanding of the needs and challenges of the insurance marketplace, and this further increases the value of the solution to our particular requirements.” The comprehensive ITP platform lets companies standardize on one environment for greater convenience and smoother management of document creation, production and printing. ITP easily integrates with existing business applications, systems and data repositories. The component-based design gives greater flexibility and simpler implementation without expensive, complicated programming. As a result, the burden on IT resources is reduced and companies also gain easier training, reduced maintenance and more consistent workflow integration. Implementation is expected to be complete by September 2004.




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