Pitney Bowes Shows Businesses How to Connect to Customers
Wednesday, October 23, 2002
Using Integrated Closed-Loop Messaging at XPLOR 2002 STAMFORD, Conn., Oct. 22 -- Pitney Bowes Inc., a global provider of solutions that enable businesses to better engineer the flow of their communications, will demonstrate new ways integrated closed-loop messaging can help businesses connect with their customers, at the XPLOR 2002 Global Electronic Document Systems Conference and Exhibit, October 27 through October 30 at the Anaheim Convention Center. Through interactive demonstrations in Booth 340, Pitney Bowes will showcase a high-level integration of its software, inserter and sorter systems to illustrate closed-loop messaging solutions. This will focus around document composition, data cleansing and quality, print stream engineering, digital document delivery, high speed mail piece insertion, mail piece tracking, outbound and inbound mail sorting and process monitoring. Xplor attendees can learn how the document creation, production, distribution and receipt functions can be fully integrated into enterprise and CRM systems at demonstrations focusing on 1:1 marketing automation, return mail management, regulatory privacy compliance, and integrations with the call center. Advancements in Pitney Bowes' strong solution and technology portfolio will be discussed in-depth by Michael Critelli, Pitney Bowes Chairman and CEO, and Chairman of the Mailing Industry Task Force, at a breakfast on Tuesday, October 29 at 7:30 am. The forum, at the West Coast Anaheim Hotel, will discuss developments in Intelligent Mail and its corresponding benefits to businesses and consumers. Additionally, 15 Pitney Bowes experts and customers will be delivering presentations at the Xplor-sponsored educational sessions. Subjects will range from creating an automated document factory to web-enabled bill and statement delivery. "Pitney Bowes helps businesses improve efficiency and enhance customer relationships by linking their communications and data through an integrated closed loop messaging platform," said Karl Schumacher, President, Pitney Bowes docSense. "Our complete solution suite consists of software and hardware that lets businesses take control of engineering client communications from statement creation to mail piece and digital document delivery to leverage enterprise-wide benefits. As a result, they increase internal efficiencies, cost-savings and customer satisfaction by delivering personalized customer communications through all document channels." Pitney Bowes will also highlight new technology alliances geared to industry needs. "Customers will see how our new relationship with Siebel Systems delivers greater effectiveness to call centers by linking their digital and hard copy communications with their customer service and call center operations." said Bernie Gracy, Vice President Enterprise Integration Based Solutions. Pitney Bowes can deliver "as rendered" images of bills and statements to call center agents to greatly increase new business opportunities and provides more efficient call inquiry resolution. Additionally, Pitney Bowes will feature a collaborative effort with IBM Printing Systems Division, a world leader in production print solutions, to deliver an optimal ADF solution for managing print and finishing. The Xplor demonstration will showcase the power of automating data, document workflow and physical paper workflow through an integration of IBM Printing Systems' Infoprint Workflow, the leading solution in data management, systems integration, and infrastructure control, with Pitney Bowes' DFWorks, a leading solution for online management of the ADF. The Closed-Loop Message demonstration will highlight new ways to ensure confidential customer information is kept secure to assist companies who must comply with privacy regulations. Pitney Bowes high integrity mail piece inserters on display will be using the DFWorks(TM) online document factory management solution to demonstrate how companies can achieve data quality and integrity. New inserter system enhancements will also be on display at Xplor. The FX10F inserter system will feature a new high-tech external design with simplified job changeovercapabilities to processes letters and flats mail interchangeable at respective speeds of 12,000 cycles per hour and 9,000 cycles per hour.