Press release from the issuing company
Stamford, Conn. – Pitney Bowes Inc., a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing and financial services, today released results from its weekly BOXpoll™ consumer surveys, which found that ecommerce utilization rates remain high in the U.S., even as mask mandates ease, stores reopen and more than half of eligible U.S. citizens are vaccinated.
Forty-seven percent of U.S. consumers shop online more often today than they did before the pandemic. While this statistic underscores the record growth of ecommerce over the past 15 months, it also represents a seven-percentage point (pp) decrease from January and the longest sustained drop below 50% since BOXpoll started tracking the metric last August.
What’s behind the decrease? The easing of mask mandates seems to have had some impact, as 22% of consumers say they will shop in-store more often as a result of mandates being eased, versus 17% who say they will shop online more often for the same reason.
Driving this divergence are the attitudes of those who are vaccinated, versus those who are not.
Those planning to take a COVID-19 vaccine (about 12% of consumers) are significantly less likely to be shopping in-store moving forward (12% less, compared to 8% of all respondents). They’re also significantly more likely to be shopping online more often (33% vs 16% of all respondents).
Meanwhile, the behaviors of those who have already received at least one shot (57% of U.S. adults) seem to be aligned with those who are not planning to get the vaccine (21% of U.S. adults), with minimal difference in responses.
“The pandemic accelerated the shift from in-store to online shopping at a remarkable pace,” said Gregg Zegras, EVP and President, Global Ecommerce at Pitney Bowes. “Even as we see evidence of some natural regression in ecommerce utilization as vaccine rates increase and mask mandates ease, our latest surveys indicate that most of the shift from in-store to online shopping will be permanent.”
An elastic silver lining for fashion retailers. Americans buying more; bracketing less.
The reopening of stores, restaurants, entertainment venues and some offices are driving extraordinary year-over-year increases in clothing and accessory purchases. At the same time, the pandemic seems to have influenced fashion trends, at least in the near term. Namely, spandex may be woven into everything we wear now—at home, on the go, and even at work. BOXpoll found that the preference for comfortable clothing may be influencing another shopping trend that had fashion retailers anxious before the pandemic: bracketing – the practice of buying multiple sizes with the intent of returning what doesn’t fit.
Guarantee it.
BOXpoll also reveals the influence of delivery guarantees on consumers’ perceptions of – and behavior towards – a brand.
Methodology
BOXpoll™ by Pitney Bowes is a weekly consumer survey on current events, culture and ecommerce logistics. Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The results included in this press release are extracted from surveys conducted over the past month. The interviews were conducted online, and the data were weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and region. Results from the full survey have a margin of error of +/- 2 percentage points.
For additional information visit Pitney Bowes at www.pitneybowes.com.
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