WhatTheyThink

LED, UV & IR Remote Support: EverCare™ and On-Sight Live™

Press release from the issuing company

On-Sight Live™ Allows Your Technician To See What You See, Interact With Live Video

On-Sight Live™ is an optional upgrade to AMS Spectral UV's EverCare™ Remote Support packages, that provides you with a plug-and-play hardware kit so you can directly communicate with your service technician via a live, interactive video and audio connection.

The technician will see what you see, in real-time, and will be able to provide visual onscreen guidance about what to look at and how to address the issue at hand while talking you through the needed steps and actions via a two-way headset.

Each On-Sight Live™ hardware kit includes a tablet computer in a protective case and wireless noise-cancelling headphones with built-in microphone. These come packaged in a hardshell case for easy and safe storage in rugged environments when not in use.

The required software is pre-loaded onto the tablet – no setup is required by you. It is super-simple and intuitive to use On-Sight Live™ – you will be provided a code to easily log in at the time you require service.

Both parties can collaboratively draw on the video being shared in real time; the drawings maintain orientation and position on the video feed, a key feature that lends itself to technical service scenarios.

On-Sight Live™ features low-bandwidth modes to allow for better collaboration in less-than-ideal communication conditions, so you can count on interactive live remote support with video when you need it.

To use On-Sight Live™, you need access to Wi-Fi; a mobile hotspot connection will work. Read more about EverCare™ Remote Support packages below.

To contact us directly about EverCare™ Remote Support Packages featuring On-Sight Live™, call 1 (855) 967-0687 or email amsserviceorders@amsspectraluv.com

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