The fashion designer Calvin Klein is famous—or notorious—for advertising that pushes the limits of public taste with highly eroticized imagery. But, in terms of marketing effectiveness, the strategy has its limitations. Last year, the company raised eyebrows in the SoHo district of Manhattan with a five-story building poster depicting four young, semi-undressed models striking poses that struck some as orgiastic. The shock value was obvious, but, as with all media novelties, the shock eventually wore off. What to do for an encore in a jaded media market that Calvin Klein is largely responsible for jading in the first place? Another problem with outdoor advertising of this kind is that stating its measurable impact on the viewing public amounts to little more than guesswork. But all of that changed when Calvin Klein returned to the streets of Manhattan in an audacious, QR-code-based outdoor campaign engineered on the back end by The Ace Group of New York City. From July 9 through July 23, two busy Manhattan intersections were the places to be for anyone with a suitable mobile device and an itch to learn the meaning of the tantalizing phrase “Get It Uncensored” as a come-on from Calvin Klein. When they snapped the giant QR code on the building wrap at Houston and Lafayette Streets (the site of last year’s poster) or the billboard at 10th Avenue and 20th Streets, their curiosity was rewarded with a playback of this video, which brings figures like those in the original scene to writhing life. As they watched in their mobile browsers, dynamic marketing metric software developed by The Ace Group was telling the client exactly how many people were watching, where, and when—data that wouldn’t exist without The Ace Group’s marriage of QR code technology to the hard-copy medium of outdoor advertising. The numbers are still being crunched, but Val DiGiacinto, a partner and vice president-sales at The Ace Group, says that the measurable response “is way, way more than anyone expected. The campaign has now gone completely viral, and the hit rates are extremely high.” Even Bill O’Reilly has been infected—the Fox News commentator devoted part of a recent “Culture Warriors” segment to the campaign and its implications for public morality. (Editor’s note: advance the slider to 3:09 and, if you are not an O’Reilly fan, prepare to grit your teeth.) Established in 1970, The Ace Group is a former prepress service bureau that pioneered digital printing in New York City and now provides digital marketing solutions as well. Besides the 2D barcode glyphs and the tracking software, the company also designed the online landing page to which viewers were directed after capturing the QR codes. There, they could share the “Uncensored” content with others via links to Facebook and Twitter. DiGiacinto says that the QR codes on the signage could be captured from as far as block away, even with phone lines and other impedimenta in the picture. The Ace Group didn’t print either of the big signs—the outdoor advertising company that owns the space took care of that. But DiGiacinto’s firm could have done it, since its capabilities include indoor/outdoor printing on large-format inkjet equipment from Scitex. The campaign deployed smaller “wild postings” around New York City that took viewers to the “Uncensored” landing page. Residents of Los Angeles also could go there by pointing their mobile devices at a companion billboard on Sunset Boulevard. Related, QR-coded advertising appeared in about 20 publications. The big signs are gone now, but following this link makes it possible to replicate the “Uncensored” experience on the desktop. The campaign, says DiGiacinto, is the latest in a string of about 40 QR-code-based projects that The Ace Group has undertaken since first venturing into the technology two years ago. At this year’s NBA All-Star Game in February, for example, fans could snap a stylized QR code bearing the game’s logo on thousands of HDTV screens installed throughout Cowboys Stadium in Dallas. Doing so generated a digital coupon that could be redeemed for a commemorative patch at an NBA-affiliated store in the stadium. The campaign lasted only for the duration of the game, about five hours. But the tracking software, says DiGiacinto, was on top of the action from the tip-off to the final buzzer, providing the client (the NBA) with a real-time stream of solid information about the fans’ engagement with the promotion. “Marketing metrics are the bane of marketing managers,” says DiGiacinto, when there are no reliable methods of gathering and reporting them. He believes, however, that trackable, QR-coded advertising is finally coming into its own in the U.S. as it has in other parts of the world. People don’t need to be told what they are or how to set up their mobile devices to handle them—they’re just ready to roam and snap away. The “Uncensored” campaign is helping to make the advantages as clear as the unblemished skin of a supermodel. Calvin Klein probably isn’t through with taking the pants off the comely young people who appear in its ads. The Ace Group is out to prove that with the help of QR codes, going public with edgy campaigns needn’t scare the pants off marketers.
Discussion
By John Parsons on Jul 27, 2010
The Calvin Klein campaign generated lots of interest in QR Codes, but there's more to the story. Critics argue that the mobile experience behind the code was disappointing. (The video took several minutes to download and, while it may have enraged the social conservatives and reinforced CK hip-ness, did not sufficiently reward the user who took time to go through the process.) QR Code workflows are all about engagement. It's easy to create a code (although there are ways to mess it up) and print it. It's also possible to track response behavior, although that can be tricky in the mobile world. The real issue is creating a Web experience that is optimized for mobile users and their limited devices -- and one that is a truly rewarding, engaging experience. Some companies get it. Warbasse Design (http://www.warbassedesign.com), for example, goes beyond code generation and tracking, and makes sure the resulting mobile experience is worth a consumer's time -- and gives them something to actually DO. Printers have a huge role to play in all this. They should know the impact of particular types of print on different demographics -- and where a QR Code would be most effective. However, both printers and marketing pros need to focus on the experience behind the code. Let's not build a doorway but forget to finish the house.
By Ed on Jul 28, 2010
This is just the beginning , but it will continue to develop. I mean, imagine the data you can measure by using a QR barcode on a targeted direct mail piece as opposed to stationary billboard. It got a lot of hype, but for what it's worth, they never reached me.
By Steve on Jul 28, 2010
Ed: "they never reached me" Ed, Ed, Ed... you just responded to the media echo chamber. The fact that you responded means it reached you. Part of the brilliance of media buzz is the reach that's extended for free to the advertiser. Apple has mastered this and Calvin Klein has obviously got the media wrapped around their finger as well. Fox themselves probably gives more exposure for CK than anyone else. Smart companies. Stupid media.
By Pam Tournier on Jul 29, 2010
Good post, John Parsons! Our breakthrough mobile delivery technology would have delivered a kickass experience. Instead of slow downloads and big data charges on the mobile web, we'd have sent that video right to the cell phone. Video opens up and plays as an MMS message on any type of phone -- smart phones and dumb ones, too. By-passes the carriers and aggregators, goes across as an MMS so no costly data charges. Any printers out there want to collaborate? You print the QR code, we'll do the Mobile delivery. Send me an email: [email protected]
By Ellen Kelsh on Aug 04, 2010
There are hundreds of websites that generate QR codes for free. What technology did they pioneer? Large format printing? I think that's been done.