A new study from Pew Internet examines "how people use the internet, libraries, and
government agencies when they need help:"

Americans deal with a complex array of issues and problems in their everyday lives – from health care to education to employment to retirement. Many of these problems require negotiating a bewildering bunch of information sources. This report focuses on some common problems that have connections to government agencies and programs.

The study paid special interest to those with limited access to the internet, or without broadband internet at home or work. According to the Pew study, "This research was particularly oriented towards helping librarians and government officials learn how their institutions currently serve this “low internet access” population."

Study highlights:

When asked "What sources of information do people consult when they need to address problems" respondents stated mix of answers with the internet being a favorable source of information.

• 58% of those who had recently experienced one of those problems said they used
  the internet (at home, work, a public library or some other place) to get help.


• 53% said they turned to professionals such as doctors, lawyers or financial
  experts.


• 45% turned to friends and family members for advice and help.


• 36% consult newspapers and magazines.


• 34% directly contacted a government office or agency.


• 16% consult television and radio.


• 13% went to the public library.

Information Searches That Solve Problems from Pew Internet.