In diplomatic circles, an “ambassador without portfolio” is a government official who has neither specific responsibilities nor authority over a particular ministry—just a general charge to advance the interests of his or her country. In printing circles, those who promote the use of the medium with nothing more to credential them than their love of print are “ambassadors without portfolio,” too.
Kodak has just given them one. At an event for customers and the trade media in Rochester, NY, last weekend, the company announced the launch of its “Print Ambassador” initiative—a recognition program that salutes purpose-driven print evangelists and offers them tools to inspire others with the same enthusiasm. We think it’s one of the most coherent and appropriate print-promoting campaigns that we’ve seen in a long time.
Kodak recognizes Print Ambassadors “For understanding the power of print and other visual communications in today’s technology-driven world. For...improving its ability to engage, motivate, and inspire.” So reads the text of certificates presented to trade journalists and industry analysts attending the Rochester event (including the writer of this post). Even more fittingly, Print Ambassadorships have been conferred upon people who serve as envoys to print’s developing world: members of The International Graphic Arts Education Association (IGAEA). Anyone with a similar commitment to driving the future of print can be nominated for the distinction.
Jeff Hayzlett, Kodak’s chief marketing officer and vice president of the graphic communications group, said that the program was a response to calls from customers for more help in building markets for printed products. Kodak rises admirably to the challenge at Print Ambassador HQ, a Web site where the message and the means are easy to grasp.
At this HQ, there’s none of the high-flown rhetoric or institutional stodginess that has dulled other efforts to build excitement for a medium that really can be exciting when it’s positioned as Kodak positions it here. What we get is a grab-and-go toolkit of promotional aids served up in an informal, sometimes slangy manner that’s well suited to the dynamism of the multimedia environment in which print today competes.
The mix isn’t perfect—for one thing, it focuses exclusively on digital printing, leaving conventional production out. But in terms of marketing effectiveness, Kodak’s effort is miles ahead of what vendors, trade associations, and others typically put forth in two-cheers-for-printing exercises that, lately, seem to be rallying almost nobody.
Here’s a quick click-through tour:
In one well-organized screen, the Value of Print section offers print-promoting statistics and an assortment downloadable white papers, articles, and videos on the value of print—first-rate resources that can be handily accessed to punch up a sales presentation or enrich a customer-education program.
Print in Action features three very short talking-head video clips that, because of their brevity, don’t permit these Kodak customers to share much insight into their experiences of the power of print. The weakness is more than compensated by a selection of downloadable case studies from PODi on result-getting marketing campaigns based on digital print. There’s also a link to information and a video on transpromotional printing at the Web site of Be'eri Printers, an Israeli company that specializes in digital output services. (If you’re not fluent in Hebrew, though, try to watch the clip with somebody who is.)
In Nominations, you can recommend fellow evangelists for Print Ambassadorship. Kodak promises quick responses to questions posted in Ask the Experts. A hookup to the Kodak MarketMover network of Kodak-equipped digital print providers is yours to request in the Find a Printer section. Links to trade shows and conferences where Hayzlett and other Kodak marketers will be present are provided in Events.
Criticisms? As noted, we’re sorry that the site doesn’t contain more of specific interest to print’s ambassadors plenipotentiary—offset lithographers, whose enormous use of Kodak plates and consumables does more than anything else to support the company’s goal of keeping print ubiquitous, efficient, and influential. And, yes, at the moment everything at Print Ambassador HQ ultimately is a pitch for Kodak products and services.
But, seldom have we seen a vendor’s commercial interests aligned as deftly and engagingly with the vital, long-term interests of the industry as they are here. Bravo, then, to Kodak for launching a campaign that seems well poised to succeed both as a marketing device and as a pro-bono gesture.
According to Hayzlett, this is only the beginning. In Rochester, he told the journalists that Print Ambassador will include a program that enlists students to evangelize the value of print to local businesses. Printers will get help in raising their environmental awareness and in promoting their medium in education.
Hayzlett also said that in general, Kodak is determined to use print to build markets for print. Declaring that “broadcast is dead” for the company as it tries to reach an ever more segmented customer base, Hayzlett said print would be the narrowcast tool of choice. He promised that Kodak would be “very, very guerilla” in using print and graphics to reach its target markets.
Discussion
By Bryan Yeager on Aug 17, 2007
While I think this is a step in the right direction, there could be way more done with it. I find the "Find a Printer," section to be extremely disheartening. There could be so much more done with it. The whole point seems to be for Kodak to gather data and promote Kodak-only partners. You submit a form, and then a "representative," will get back to you. The idea, however, is a great one. Think of an entire database of printers (independent of specific vendors) around the United States (and possibly the world) with all their attributes in a database. Anyone can do a dynamic search based on any of these attributes (location, end product, different technologies, etc.). The search results would dynamically appear based on your search form, and their locations will appear in a Google Maps pane next to the search. These kind of services can be more beneficial to ALL printers, not just ones with NexPresses. And you're right, the focus on digital print technology is a shame. This seems more to be a marketing tool for Kodak than for the print industry as a whole. I don't think it's totally pro-bono as you suggest it is. Maybe I will be proven wrong, but it remains to be seen. Again, I think the idea is great. The implementation of using IGAEA for judging is a good idea. However, I would feel more comfortable if the IGAEA or a similar organization would have implemented something like this instead. It's kind of upsetting to see a vendor take on these tasks instead. When are print trade organizations going to step up and actually DO something (and by something, I don't mean a cheesy video poised for failure from the get-go)?
By Dr Joe Webb on Aug 20, 2007
Finally, a site promoting print that's worth navigating and worth looking at. It's directed mainly at printers, but at least there is plenty of resources that print buyers would be interested in. Next step: a site that discusses communications strategy and why communicators need to invest their dollars in multiple media rather than just one. The current site doesn't appear to aim at the media decision-maker, sophisticated or unsophisticated, small business owner or VP of communications. I hope Kodak is aggressive with this in the content creation markets, and that we see the tools in here cited in the Interactive Advertising Bureau newsletter, Communication Arts, Ad Age, etc. The wacky old guy is on the site, and I was concerned that he would start a booze-induced Howard Beal-like rant as in 1976's movie Network. http://www.americanrhetoric.com/MovieSpeeches/moviespeechnetwork2.html Nope, the guy was subdued, and the silliness was actually entertaining. He must have taken his meds before the shoot, and they kicked in enough to keep him lucid but quirky enough to hold interest. Another suggestion to Kodak is that each of the items stressing the importance of print is interesting in and of itself. Even though most of them have been seen before in the press releases of the organizations that produced them, they are work promoting individually. Perhaps including highlights in an e-newsletter to content creators and those who serve them, twice or three times a month, would constantly reinforce the message that print works, is dynamic, and effective. Since content creators deal with personal tech all the time, getting our news to that platform is essential. Kudos for a well-designed site that's easy to use, is clean, attractive, and has just enough video to be interesting and not overwhelming. Nice job.
By Randy Davidson on Aug 20, 2007
I was at the event too with Pat and others from WhatTheyThink.com. It was well done and we met many customers of Kodak. There were other announcements too from the event which have been flowing out in the form of press releases as we near Graph Expo. One item I really liked is the concept of Printers using portions of the PrintAmbassadors site as their own - resources promoting the value of print could be stripped out and placed on a Printer's web site. I expect other materials up there soon as well. The overall spirit of Kodak trying in various ways to help their customers succeed is impressive and printers I spoke with notice those things.