Agfa's :IntellSyst Offers Remote Diagnostic Expertise - at Blazing Internet Speeds
Press release from the issuing company
Chicago, Ill (NEXPO – booth #1014) March 31, 2006 -- Agfa Graphics announced today that more than 2,000 Agfa customers are benefiting from the :IntellSyst remote diagnostic system, which is part of the company’s continuing strategy to offer the best support in the newspaper marketplace.
:IntellSyst utilizes the latest in intelligent device management (IDM) technology to manage remote diagnostic services securely over the internet. Hardware, software and applications issues or questions can easily be assessed and diagnosed by Agfa's engineers. As a result, :IntellSyst offers faster response time, quicker returns to equipment uptime and effective proactive maintenance.
The highly secure and sophisticated system provides an automatic exchange of diagnostic information between customer sites and Agfa's Enterprise Server via the web and the newspaper's local area network (LAN). :IntellSyst can automatically notify the Agfa Global Service team of a problem, sometimes even before the user is aware that a potential issue may occur. This leads to better diagnostics and faster resolutions.
Agfa customers have been recognizing what a powerful tool :IntellSyst is as they work to meet their demanding daily deadlines. With Agfa's :IntellSyst, there is virtually no interruption of workflow. Response times, which had once taken up to two or three hours, with :IntellSyst average five minutes or less.
"Installation of :IntellSyst was a breeze-quick and simple. That's the first thing we liked about it," said Mark Blackwell, who manages the prepress department of the Wilmington Star-News in Delaware. "Then, when we had a minor issue, an Agfa tech support representative was able to troubleshoot and solve it even faster than I would have been able to explain it to him if I had to describe it to him on the phone."
"Agfa's service engineers can see exactly what I see and are able to detect and diagnose problems in a matter of seconds," added Rich Brent, prepress manager at the Christian Science Monitor based in Boston, MA. "That kind of instant, real-time response is especially valuable to us because we use remote printing sites in Chicago, New Jersey and San Francisco. Also, it doesn't infringe on our corporate network, so there are no security issues at all."
Jim Conrad, prepress director at the New York Daily News, said, "We decided to implement :IntellSyst as soon as we heard about it, because we knew it was a great idea. Once we did, we immediately saw the advantages. It's simply an excellent tool to have on board in a busy prepress department."
"We are always asking our newspaper customers what they need and as a result, we can we offer better solutions and services. :IntellSyst is one of several new systems and processes we have put in place, based on customer feedback. Our objective is to surpass customer expectations," said Sheila Nysko, Agfa's business development manager, Newspaper Systems, North America. "We know that the sooner a problem is detected, the greater the chance there is to solve it in a timely fashion, saving time, money and materials, all critical to our newspaper customers in this fast-paced, demanding environment."
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