DAYTON, Ohio, April 12, 2005 - In a document lifecycle management market frustrated with suppliers' inability to satisfy complex business requirements, The Relizon Company earns the trust of customers and in a number of areas outperforms competitors across North America. This is the conclusion of a comprehensive customer loyalty study by Opinion Research Corporation (ORC). The study's findings are based on a survey of 402 randomly selected document management decision-makers across the U.S. and Canada.
Relizon is a leading North American supplier of business process solutions for document management, billing and relationship marketing.
"The document management market is extremely competitive, and only the highest levels of performance guarantee customer loyalty and the opportunity to acquire new customers," said Linda Shea, senior vice president and managing director of customer strategies of Opinion Research Corporation. "In this study, our polling clearly shows that the market is searching for, and strongly values, a document management partner like Relizon that places their needs first, is able to measurably impact business performance, and with whom it is easy to do business."
In this study, ORC asked firms to evaluate their document management suppliers across a wide range of criteria. The study confirms that, in a $25 billion market served by multiple document management vendors, Relizon was shown to lead in other areas highly important to customers:
· Supporting customers' objectives
· Interest in long-term relationships
· Placing customer first
· Delivering on time
· Reliability of distribution services
"It means a great deal to Relizon to be recognized by our customers in the two areas that matter most," said Rodney Hedeen, president and CEO of Relizon. "Relizon's unique blend of innovation, intense customer focus and excellence in execution give us the ability to deliver value-added solutions that impact our customers' business performance. This is further strengthened by a broad North American footprint served by dedicated employees who make it extremely easy for customers of all sizes to do business with Relizon. The fact that this powerful combination is a competitive differentiator is validated by the ORC study."
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