Xerox Signs Six-Year, $50 Million Contract with WellChoice
Press release from the issuing company
ROCHESTER, N.Y.--July 29, 2003-- Xerox Corporation today announced a contract renewal valued at approximately $50 million over the next six years with WellChoice, Inc., the largest health insurer in New York. The contract, which includes a combination of Xerox's services and digital office solutions, expands an existing seven-year relationship.
WellChoice will continue working with Xerox Global Services to create, print and distribute more than 3.5 million customized explanation of benefit (EOB) documents as well as an additional 10,000 customized post-enrollment kits to members each month. A combination of Xerox and third-party services, software and hardware allows WellChoice service representatives to view EOB information online simultaneously for more timely and accurate responses to questions regarding coverage and benefits.
To reduce document-related expenses, Xerox is also transitioning some of WellChoice's traditional, paper-based business processes into more efficient, digitally-based transactions. Xerox digital office multifunction systems and FlowPort® software are being used to route documents from hardcopy to digital, allowing the insurer to securely store and quickly access business-critical documents.
"The decision to continue working with Xerox was based on its commitment to our vision of outstanding member communication and the delivery of cost-effective solutions," said Gloria McCarthy, WellChoice executive vice president and chief operating officer. "They know what is important to us, and they find the solutions, services, people and equipment to match our needs and expectations."
In addition, Xerox is consolidating the company's printer, copier and multifunction fleet and upgrading older systems with equipment that improves office productivity, including 80 WorkCentre® Pro networked digital multifunction systems and 73 network printers from the Phaser® line. The WorkCentre Pro systems, announced in April, offer the strength of Xerox digital multifunction technology -- printing, copying, faxing, scanning and e-mailing -- and integrate with third-party solutions.
"This renewal represents what Xerox is all about -- we solve business problems and reduce the cost of doing business," said John B. Jones, vice president, Healthcare Services and Life Sciences, Xerox Global Services. "Continuing the relationship with WellChoice is an example of how we evolve with the client, reengineering processes along the way to maximize their entire infrastructure."
The Xerox outsourcing agreement with WellChoice also includes on-site support of supplies management, records management and preventative maintenance at six WellChoice sites.
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