August 29, 2001 - Lynnwood, Washington — ScenicSoft announced today the launch of its new Online Support service, yet another milestone in ScenicSoft’s quest to present its users with the best possible customer service and support. Online Support enables ScenicSoft’s business partners and customers who have annual support to enter and check the status of support questions through a Web interface. The customer automatically receives notification by e-mail when an answer to their support question has been provided. In addition, Online Support users can access the ScenicSoft Knowledge Base, which lets them search for fast and accurate solutions to common issues.
"Customer service has always been a pillar of ScenicSoft’s success, and we remain committed to setting the standard for the rest of the industry," says Kay Edmiston, ScenicSoft director of customer services. "Consistent, intense focus on finding ways to further improve the quality and scope of ScenicSoft services guided the company’s decision three years ago to make a substantial investment in an enterprise-level Customer Relationship Management (CRM) system."
"When CRM systems started to mature, ScenicSoft felt they could bring added value to our customer service organization and add credibility to the company’s goals and products. An organization that claims to offer software tools to automate the printer’s workflow first has to prove it can automate its own internal operations," commented Donna Frisk, ScenicSoft’s Director of Business Systems.
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