Independent analyst firm Aspire has just released its updated 2022 Aspire CCM-CXM Leaderboard.

If you’re not already familiar with the Aspire Leaderboard, it is an interactive comparison tool that dynamically visualizes the CCM-CXM Software, Solutions, and Service Provider landscape. It features in-depth analysis and independent reviews of the vendors featured and acts as an essential gateway for enterprises seeking a holistic understanding of market.

In line with market evolution, this latest release includes some big updates to the way users can segment the market view. Enterprises can specify their individual requirements using filters, to quickly and easily identify the most relevant vendors on the following five pre-set grids, with more in the pipeline:

AnyPrem CCM Software

Solutions that can be deployed on-prem or in a hosted, public, virtual private, or hybrid cloud configuration.

Vendor Hosted SaaS CCM

Cloud-native CCM software which is offered “as a service” (SaaS) hosted and managed directly by the vendors, who are responsible for data security, certification, regulatory compliance, and privacy.

Enterprise Communications Processing (ECP)

Post-composition or downstream processing software which can orchestrate diverse input and print output streams, enhancing communications for accessibility, barcoding, reforming, print production management and more.

Communications Experience Platform (CXP)

Traditional CCM solutions combined with additional capabilities from adjacent fields, addressing communications use cases across the entire customer lifecycle, offered as a single cloud or hosted managed services.

Service Providers

Companies leading with CCM services Including print oriented BPOs, solution integrators, value added resellers, and hosted managed service providers.

You can find the full blog post detailing the news here.