WhatTheyThink

Premium Commentary & Analysis

Apple's New Switch Campaign Needs to be Turned Off

With lower third quarter earnings,

Friday, July 19, 2002

With lower third quarter earnings, lower market share, poor sales of their new flat-panel iMac, and rack-mounted servers, Mr. Steve Jobs (CEO) and Apple are hoping PC users can think different and join the Mac revolution.

In spite of Apple’s negative financial news, I believe the big bomb came on Monday when The Wall Street Journal broke the following story: Apple Partners Complain OS X Is in Need of Stronger Marketing.

According to the article written by staff reporter Pui-Wing Tam, Microsoft blames Apple. "There hasn't been a concerted effort to promote Mac OS X, even though the opportunity is there and our willingness is there," says Kevin Browne, who heads Microsoft's Macintosh Business Unit. Mr. Browne says Microsoft is committed to delivering another version of Office for Macintosh in 2003. But beyond that, he says, "It's harder to predict. If things don't dramatically turn around, we'll be evaluating this business with Apple."

Phil Schiller, senior vice president of worldwide marketing at Apple says they are doing plenty to market OS X, including making it a prominent part of this week's trade show and featuring it in its new "switchers" ad campaign aimed at Windows users.

If Apple is serious about attracting "Switchers", the last thing Apple needs right now is for potential Windows users to hear that Microsoft is unhappy with Apple. I usually side with Apple, but not this time. Mr. Browne is 100% correct with his statement. The "switchers" campaign is not focused on promoting Office for the Macintosh and that is the problem with the campaign.

Mr. Schiller claims Apple is doing a lot to make OS X for office a prominent part of their campaign but I disagree. A closer examination of the campaign reveals that these "switchers" have a strong demographic resemblance to typical Apple users. Apple does not appear to be making the real breakthrough they need with Fortune 1000 executives or mobile professionals.

One of the reasons is that Apple does not have the necessary applications, price or services to support these users. This will ultimately prove to be the downfall of the "switcher" campaign. Apple might be very happy to promote to the world that a Tattoo artist and a 73-year-old grandmother had no trouble "Switching." I do not believe that this demographic is going to add much to Apple’s bottom line.

Adding to Apple’s list of growing challenges is that PC’s are becoming far more price competitive as well as offering far greater value for the dollar. Charles Smulders, senior analyst with Gartner Dataquest, said Apple’s recent price cut still does not make Apple price competitive with lower-end PCs. "It seems to be an almost conflicting message. On one hand, they're trying to persuade consumers to move from Windows to Apple, but on the other hand, they're not presenting products that are affordable and would enable users to make that choice."

Mr. Schiller says critics don't take into account the fact that iMac prices include monitors, which are added costs for PC buyers. Where does Mr. Schiller do his shopping? A top of the line Dell 8200 with a hard drive double the size of an iMac, a smoking Pentium 4 2.0 GHZ processor, Microsoft XP and a lite version of Office, yes including a 17" flat screen monitor prices out at $300 to $400 less, than an iMac.

A "switcher" would need to spend an additional $350 to $450 to acquire Microsoft Office, pricing the iMac $650 to $750 higher than a much faster and better-equipped PC.

Let me add that I am not a neophyte that was force fed PC's my entire life. I have been a die hard supporter of Apple Computer during my twenty plus years in the printing and publishing industry. I co-founded one of the very first high end postscript prepress shops in the San Francisco Bay Area in 1992. We opened our doors with Quadra 950's when everybody else was still on proprietary Scitex systems.

Apple did introduce some new products and services that will excite many Mac users. Mr. Jobs continues his fixation on all things that begin with “i” - iCal and iSync, to go along with iTunes, iMovie, iDVD and iPod. It will be interesting to see if Mac users will pay the $100 a year Apple will require for users to access some of these services.

The real news at MacWorld New York is that not much has changed since the last MacWorld. If you love the Mac, you will find what Mr. Jobs had to say was more icing on your cake for a truly great computer system. If you are part of the 95% of the world who use a PC, nothing significant was announced that would make you rush down to your Apple retail store and shell out an extra $300 to $750 dollars to be the proud new owner of an iMac.

Until Apple brings better business applications, pricing and services for the Mac, there won’t be a whole lot of switching going on.


Continue reading your article
with a WhatTheyThink membership.

WhatTheyThink Annual Membership

Less than $4/week.

Get unlimited access to in-depth commentary and analysis covering the latest trends, emerging technologies, operational strategies, and key events across every segment of today's printing industry.

Stay informed. Stay competitive. Stay ahead.
WhatTheyThink Day Pass

$5 for 24 hours

Unlimited access to all of WhatTheyThink. Get your Day Pass

Already a member?
Sign In

About WhatTheyThink

WhatTheyThink is the global printing industry's go-to information source with both print and digital offerings, including WhatTheyThink.com, WhatTheyThink Email Newsletters, and the WhatTheyThink magazine. Our mission is to inform, educate, and inspire the industry. We provide cogent news and analysis about trends, technologies, operations, and events in all the markets that comprise today's printing and sign industries including commercial, in-plant, mailing, finishing, sign, display, textile, industrial, finishing, labels, packaging, marketing technology, software and workflow.

Recent Articles from WhatTheyThink

Around the Web: Of Books and Bots

Around the Web: Of Books and Bots

New book “Empire of Ink” is a look at the history and mythology of the American newspaper. A hacked smart lightbulb provides access to banned books. A digital archive reassembles Leonardo da Vinci’s long-cut-apart notebooks. Michelangelo’s secret underground hiding place—complete with the artist’s graffiti. Marie Antoinette may have been history’s first influencer. A worn copy of a 1912 pulp magazine featuring Tarzan sold at auction for $58,560. New book, “The Graphene Handbook - Making Sense of Graphene at Its Inflection Point.” Visa is integrating its payment network into ChatGPT, which should be fun. A humanoid robot plans to climb Everest. A designer who specializes in chairs without legs. Did a flying monk see Halley’s Comet…twice? The British geologist whose goal was to eat as many different animals as he possibly could. Welcome to WhatTheyThink’s weekly miscellany. Read More

Publishing Establishments—2010–2023

Publishing Establishments—2010–2023

According to the latest, recently released edition of County Business Patterns, in 2023 there were 32,332 establishments in NAICS 511 (Publishing Industries [except Internet]). This represents an increase of 15% since 2010. In macro news, the University of Michigan’s Consumer Sentiment Index is at record lows. Read More

Finishing: Production Inkjet's Next Frontier

Finishing: Production Inkjet's Next Frontier

As production inkjet has advanced, a new primary factor limiting productivity has emerged: finishing. How are PSPs adapting their investment and automation strategies? New research shows many can gain a competitive advantage by focusing on finishing. Read More

HanGlobal Launches New LabStar 330mini at Flexo & Labels Expo 2026

HanGlobal Launches New LabStar 330mini at Flexo & Labels Expo 2026

Discover HanGlobal's newly launched LabStar 330mini digital label press! Get the full show roundup to see how this ultra-integrated, high-performance inkjet solution captured the crowd's attention and redefined narrow-web printing. Read More

Around the Web: Of Food and Feynman

Around the Web: Of Food and Feynman

A book designer who specializes in spine design. The Chinese postal service is using humanoid robots to sort packages. An amusingly overproduced Day Display. Allen Ginsberg’s spoken-word poetry recitation album is being reissued. The winners of this year’s World Food Photography Awards. A retired geneticist launched the online Museum of Plugs & Sockets. A viral warning about a new gas station scam is actually a hoax. What is the world’s longest domestic flight? Aw, et tu, graphene: Skeleton Technologies launches graphene-based GrapheneUPS for AI data centers. What is the quietest spot in the U.S.? Researchers finally cracked Richard Feynman’s “Restaurant Problem.” Malaysia’s kek lapis Sarawak is perhaps the world’s most complex cake. Welcome to WhatTheyThink’s weekly miscellany. Read More