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A Good Problem to Have? Managing Capacity When Volume Peaks

Capacity management has proven to be a challenge for many wide-format print businesses, especially as many jobs are specialized or customized in some way. What are the ways that shops are coping with this “pain point”?

Thursday, February 19, 2015

Feast or famine. Those tend to be fairly regular extremes of a lot of print production. Every shop has ebbs and flows in the volume of work that comes through the door. For those that produce retail signage and POP materials, pre-Christmas and back to school periods are peaks. Late December and early winter are troughs. Other businesses serving specific vertical markets have other predictable variations in volume.

In general, shops can anticipate these crests and troughs, and in fact the troughs can be quite welcome, as it gives everyone a chance to rest, catch one’s breath, reevaluate equipment, products, and services, and perhaps even go on holiday. The challenge, however, is when changes in volume are unpredictable. Dealing with an unexpected spike in volume may sound like one of those “good problems to have,” but it isn’t necessarily. Can customers’ jobs get turned around as quickly as they need to? Is the quality up to snuff? Especially in many wide-format applications, where print jobs can be complicated manufacturing processes (printing and installing POP graphics, vehicle wraps, etc.), it’s not a question of turning a switch and making presses go faster.

Changes in volume can also present problems if there is a heightened influx of jobs that run on one specific press; if you have a flatbed printer and suddenly you get three or four times as many jobs that can only go on that printer, you’ve got a serious bottleneck issue.


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About Richard Romano

Richard Romano is Managing Editor of WhatTheyThink.  He curates the Wide Format section on WhatTheyThink.com. He has been writing about the graphic communications industry for more than 25 years. He is the author or coauthor of more than half a dozen books on printing technology and business. His most recent book is “Beyond Paper: An Interactive Guide to Wide-Format and Specialty Printing.

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