WhatTheyThink

Premium Commentary & Analysis

IMS, Inc.: A Role Model for Being Strategic

The importance of a strategic business approach is becoming increasingly common as today’s technology-charged environment demands rapid change from us all. This article pulls ideas from Erika Andersen’s book entitled Being Strategic and describes how IMS, Inc. is serving as a role model to the industry by performing true strategic thinking.

Thursday, April 24, 2014

Talk of strategy abounds in business. The importance of a strategic business approach is becoming increasingly common as today’s technology-charged environment demands rapid change from us all. Last week, I shared Erika Andersen’s roadmap for strategic thinking based on the ideas in her book entitled Being Strategic. Andersen’s book focuses on consistently making choices that move you toward your business goals. It provides simple models and real-life examples for making strategic thinking a skill, and eventually a habit. The fundamental premise of the book is that being strategic means consistently making the core choices that will best move your business toward its hoped-for future.

Regardless of industry segment, role models for being strategic are few and far between. John Mashia, Jr., President and Chief Operating Officer of IMS, Inc., provides an example of true strategic thinking for the graphics communications industry. Mashia might not have read Andersen’s book, but he is clearly demonstrating the ability to execute its underlying principles and has transformed IMS into an industry leader.

IMS, Inc. (Liverpool, NY) is a fully integrated service provider of print, electronic, and mail communications. The company was founded in 1986 by W. Lee Vanderpool, Jr., current Chairman and CEO. IMS was a pioneer in the presort mail industry and has become a nationally accredited multi-channel communications provider. The firm currently employs 240 in five locations, and it services numerous Fortune 500 and top-level performers in the fields of financial services, insurance, healthcare, and collections. IMS has quickly become a recognized name in the world of transactional document printing and direct mail marketing.


Continue reading your article
with a WhatTheyThink membership.

WhatTheyThink Annual Membership

Less than $4/week.

Get unlimited access to in-depth commentary and analysis covering the latest trends, emerging technologies, operational strategies, and key events across every segment of today's printing industry.

Stay informed. Stay competitive. Stay ahead.
WhatTheyThink Day Pass

$5 for 24 hours

Unlimited access to all of WhatTheyThink. Get your Day Pass

Already a member?
Sign In

About Barb Pellow

A digital printing and publishing pioneer, marketing expert and Group Director at InfoTrends, Barbara Pellow helps companies develop multi-media strategies that ride the information wave. Barb brings the knowledge and skills to help companies expand and grow business opportunity.

Please offer your feedback to Barb. She can be reached at [email protected].

Recent Articles from Barb Pellow

It’s an Omni-Channel World… Especially During the Holidays!

This holiday season, savvy retailers are working to meet customers on the channels where they are shopping and buying, whether it’s in a physical store, online, or via social media. This article highlights how various retailers are driving sales and encouraging engagement with multi-channel integrated campaigns. Read More

Differentiating Your Business with Wide Format

Wide format printing is a profitable and complementary product offering for print service providers that are seeking new markets and higher-margin businesses. This article discusses the three key practices for success in this market. Read More

It’s Time to Take the 15 Page a Day Challenge… and Share it with Friends!

This past July, the Paper and Packaging Board launched its 15 Pages a Day Challenge, which encourages everyone to commit to reading 15 pages each day. This article cites recent research to highlight the benefits of reading on paper and also provides information on the challenge. Read More

Industry 4.0 Will be Everywhere at Print 2017

Many historians agree that there have been three industrial revolutions to date, but interconnected digital technology might be triggering the fourth. Print 2017 is nearly upon us, and the concept of “Industry 4.0” will likely be a major theme at the event. This article discusses some of the Print 2017 advancements that are expected to change how print is manufactured, what service providers produce, and who print service providers will become as they transform their businesses to better align with digital technologies. Read More

Pricing Strategy: Labor Theory of Value versus Value-based Pricing

Companies within in the printing industry have historically had a manufacturing mentality—they subscribe to the labor theory of value, which states that the value of a service is determined by the amount of labor that goes into production. Now, thousands of firms in a variety of industries are pricing their services according to the external value created—as perceived and determined by the client—rather than the internal costs incurred in generating services. This article explores the concept of value-based pricing and highlights some real-world examples of companies that are embracing this strategy. Read More

Recent Printing Industry News

Wednesday, June 03, 2026