Discussion

By Jason Pinto on Jun 23, 2011

Barb,
I just wanted to say thank you very much for posting this article! I absolutely agreed with this line: "Print service providers are starting to demonstrate a true 'solutions' approach toward service delivery."

I've seen that first-hand with some of the customers I work with, but also from some of the printers that I order materials from for our own marketing needs. That "solutions" approach is evident in some of the questions they ask me when I order print, as well as in their cross-selling and follow-up activities. I love seeing that kind of thing!

And yes, this may be a plug, but I think there's some great examples of printers that have made the transformation in John Foley's recent book (http://NewPathToProfit.com). Full disclosure: John is my boss! But I think the printer's stories are very helpful.

Thanks again for this article, and I'm absolutely looking forward to learning more about the recent study that you've published.

Sincerely,
Jason

By Thomas Schildgen on Jun 23, 2011

Barb,

Excellent article, I am forwarding it to my graduate research class as this summer's research theme is Media Convergence and Cross Media Publishing. The Print and Imaging Laboratory at Arizona State has transitioned into more cross media campaign management for the University. Cathy Skoglund has done a remarkable job in this transition.

Tom Schildgen

By Hamilton Costa on Jun 24, 2011

Dear Barbra
As always you touched the points. In fact that's mostly of our work as consultants and market-changing-evangelists and you have been a light in this darkness.
I hope your doing OK.

Hamilton Costa