Colleyville, Tex. – Madison Advisors—Madison Advisors today announced that Susan Cotter, senior analyst at Madison Advisors, and Jason Fonner, director, business development print operations at HM Document Solutions, will be speaking at the In-Plant Printing and Mailing Association (IPMA) 2019 Conference. The event will be held June 2-6 at the Galt House Hotel in Louisville, KY. Cotter and Fonner will present a breakout session, “Digital Transformation Using Customer Communications Delivery Hub With Inkjet Technologies,” on Monday, June 3 from 3:45 to 4:30 p.m.

The presentation covers how production inkjet technology is the latest catalyst for digital transformation for traditional print operations. Attendees will hear how HM Document Solutions is making the digital transformation of their traditional in-plant print operation into a true customer communications delivery hub and Center of Excellence utilizing customer communications management (CCM) software and inkjet technology. Additionally, Cotter and Fonner will explain how the confluence of exceptional new CCM tools, advanced workflow management software, and leading-edge document delivery systems are creating the perfect storm for digital transformation.

Jason Fonner, director, business development print operations, leads HM Document Solutions’ output portfolio, focusing on new company acquisitions, product management, operational financial oversight, and joint partnership development efforts.

Susan Cotter, senior analyst at Madison Advisors, brings over 20 years of experience consulting in business communications and business process outsourcing. Madison Advisors analysts are frequent speakers at leading industry events, covering a variety of topics related to CCM, print, customer experience, digital transformation and print operations.