Frank Romano today at WhatTheyThink.com (link is to premium content - trial account is free!) narrates a fictional exchange between Tech. Support and someone having problem with their new technology: the book! The article is entitled "Book Helpdesk". I thought you might like to see how this actually may have happened:
[youtube=http://www.youtube.com/watch?v=xFAWR6hzZek]

For those wanting to know more, this video is from a comedy skit done 6 years ago for NRK, a Norwegian broadcaster. They have not been too happy about it being on YouTube despite the celebrity of it garnering over a million views. More about that here.

Just for fun, anyone remember this 1976 Super Bowl ad from Xerox?

[youtube=http://www.youtube.com/watch?v=_IgH2M02xek ]