“DSF ’24 Boston stands out as a unique opportunity for professionals in Customer Communications Management (CCM), Document Management, and Content Management. From exploring technologies like GenAI and hyper-automation for modernization to understanding how other companies are accelerating their communication transformation. DSF ’24 is curated in such a way that every attendee can walk away with ideas and solutions that will influence their bottom line and customer satisfaction. That’s why 98% of our attendees say they would recommend attending to their colleagues.” —Joel Dunkel, President, EventEvolution Management, Inc., producers of DSF ’24 Boston

Why do we go to conferences?

To network and reconnect—certainly.

And to get smarter—to learn new ideas, find tools and strategies to solve a problem that you’re grappling with.

Whatever your purpose, the Document Strategy Forum DSF ’24, the annual event being held on May 20–22, will include insightful sessions, content, and opportunities to learn.

DSF ’24 is organized around the theme of revolution in the historical city of Boston. Change is happening everywhere in our work: in document and content management, customer communications and customer experience across all verticals and types of technology.

Like previous DSF conferences, it is stuffed to the brim with sessions led by industry thought leaders and SMEs with:

• 2 keynotes
• 3 workshops
• 46 conference sessions
• 11 tracks

The content ranges from the futuristic and strategic, to the operational and hyper-specific.

I’m especially excited by the depth and breadth of the session tracks (or “pods,” as DSF calls them):

• Artificial intelligence
• Content automation
• Consumer behaviors and trends
• Customer communications management
• Customer experience management
• Document migration
• Forms management
• Forms technology
• Intelligent data capture
• Process automation

Each track includes at least four sessions over the conference’s two day agenda.

The two keynotes address issues that are being discussed at every company.  

Where are document management and customer communications headed?

John Mancini of Content Results LLC will kick things off with his keynote address, “The Visionary Future for Document Management in the Digital Age.” As the former president of the technology trade association AIIM, he knows a thing or two about the intersection of marketing, digital transformation, and customer experience.

If you’re wondering how AI can drive your business (who isn’t?), there’s plenty at DSF ’24 for you.

Chuck Gahun, Principal Analyst at Forrester, one of the foremost technology research firms in the world, will deliver the closing keynote, “The Rise of Intelligent Digital Experiences in the Age of AI.” It seems perfect for 2024 and promises to send you home with a long list of ideas and possibilities.

If you have a bigger appetite for AI content, DSF ’24 offers seven sessions covering AI on Day One, and five sessions on Day Two. That should help you on your AI journey—making you more aware of AI’s potential benefits, as well as its risks and limitations. It behooves all of us to have a 360-degree perspective on a technology that took the world by storm only 18 months ago.

If you’re seeking answers to operational questions, there’s plenty on the menu for you. For example, digital forms have revolutionized data collection and how many organizations collect data from their customers, and there’s still opportunity for more breakthroughs. That’s why DSF ’24 is offering nine different sessions on forms development and management.

I always appreciate the insights and guidance that I get from my conversations with exhibitors at conferences like DSF ’24. As we know, technology partners provide the link between organizations and the technologies that will drive their success. Exhibitors and vendors are also experts in their own right. They have a working knowledge of many organizations and their challenges, and often can provide the key to unlock future opportunities for me and my clients. At DSF ’24, each day offers a generous amount of time to network with colleagues, meet the 38 vendors, and learn more about the technologies that can propel success.

Attendees holding a platinum registration can choose from one of three workshops on the third day of the conference, providing three-hour deep dives in:

• Content optimization
• Modernizing content supply chains
• Implementing advanced AI applications

Then there’s Boston itself – an energetic region of culture and history, which I had the pleasure of living in for more than 20 years. If you’re a sports fan, you may be in luck too. The Red Sox will be on the road during DSF ’24, but if the hopes and dreams of Boston’s fervent sports fans are realized, perhaps the Celtics and Bruins will still be competing deep into their respective playoff tournaments.

What more could anyone ask for? I look forward to seeing and speaking with you on the show floor.