Industry leader discusses customer-first philosophy

Melville, N.Y. – Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., announced today that Profile, a digital and print publication sharing the human stories behind business challenges and successes, features Pete Kowalczuk, President of Canon Solutions America, in an article titled The Voice & The Guardian.

The piece, currently featured online and set to appear in an upcoming printed issue of Profile, originated from the publication's mission to provide insight into real stories of business leaders that apply passion to their work and who set a standard of excellence that creates the culture for their organizations.

"I am honored to have been selected by Profile to be interviewed for their publication," said Mr. Kowalczuk. "I truly enjoyed the opportunity to have a down-to-earth, open conversation about my experiences in the business world. At Canon Solutions America, I've made it a primary goal to foster the growth and advancement of our employees; being able to extend this practice outward and share with other like-minded leaders, promote education and development as a solid business practice for other organizations, is very gratifying to me."

In addition to the concept of supporting employee development, the article highlighted the importance that Canon Solutions America places on listening to the voice of the customer. This goes beyond "the customer is always right," to actively and continuously soliciting customer input on research and development activities, how to refine service processes, and methods for providing the best technology and solutions to support customer's businesses. Mr. Kowalczuk illustrated this through one example, the formation of the Enterprise Services and Solutions Production Customer Council. This group of Canon Solutions America's commercial print customers meet periodically for an interactive, collaborative discussion on the state of the industry, and how the company can help them improve their businesses.

The article also featured Mr. Kowalczuk's perspective on security as a hot-button issue in today's business world, one which will surely only become more complex in the future. Having the benefit of decades of experience to draw from, Mr. Kowalczuk is energized by the proactive stance that Canon Solutions America has taken on this crucial matter which impacts all types of organizations. "Security is the be-all and end-all right now," Mr. Kowalczuk said. He went on to discuss solutions that can help organizations mitigate security risks.

Canon Solutions America offers both Canon-owned—such as uniFLOW—as well as third party products. One feature of uniFLOW is its Secure Print functionality, which allows users to send sensitive documents to network printers from desktop and compatible mobile devices, yet the documents will only be printed when the user is physically standing at the device and authenticates. This is just one example from a robust portfolio of solutions that help protect confidential information from potential exposure and help reduce the risk of a security breach.

Learn more by reading the full article The Voice & The Guardian on the Profile website, available now.